IBM Mainframe L1 production support -jd
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Schaumburg, Illinois,
Proficiency in IBM Mainframe technology and cross-platform scheduling software such as Control-M, CA7, or OpCon to monitor and manage complex daily production cycles.
· Provide L1 production support for batch operations comprising IBM Mainframe, Windows, and Unix environments.
· System monitoring & scheduling using scheduling tools to monitor job execution, ensuring all daily production workloads are completed accurately and within scheduled windows.
· Perform incident triage being the primary point of contact for system alerts, server notifications, and job abends, performing immediate triage to minimize business impact.
· Analyze system logs, console messages, and abend codes to perform corrective actions, including job restarts and error resolution.
· Execute JCL modifications, update dataset versions, and perform step-specific restarts as directed by application or system teams or documented runbooks.
· Manage the end-to-end incident lifecycle by documenting all failures, root causes, and resolutions within the ticket tool such as ServiceNow or ITSM.
· Escalate complex code or data issues to specialized development teams. Collaborate with different teams like Application development, DBAs, and Infrastructure, etc. to drive incident resolution.
· Handle calls from technical staff, vendors, and internal business partners to perform requested batch operations and provide timely status updates during system outages. Participate in technical bridge calls to facilitate communication during P1/P2 incidents.
· Familiarity with IT Service Management tools like ServiceNow and adherence to strict Service Level Agreements.
· Willingness to work in a 24/7 operational environment. This includes rotating shifts, nights, and weekends, which are critical for monitoring batch cycles
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· Provide L1 production support for batch operations comprising IBM Mainframe, Windows, and Unix environments.
· System monitoring & scheduling using scheduling tools to monitor job execution, ensuring all daily production workloads are completed accurately and within scheduled windows.
· Perform incident triage being the primary point of contact for system alerts, server notifications, and job abends, performing immediate triage to minimize business impact.
· Analyze system logs, console messages, and abend codes to perform corrective actions, including job restarts and error resolution.
· Execute JCL modifications, update dataset versions, and perform step-specific restarts as directed by application or system teams or documented runbooks.
· Manage the end-to-end incident lifecycle by documenting all failures, root causes, and resolutions within the ticket tool such as ServiceNow or ITSM.
· Escalate complex code or data issues to specialized development teams. Collaborate with different teams like Application development, DBAs, and Infrastructure, etc. to drive incident resolution.
· Handle calls from technical staff, vendors, and internal business partners to perform requested batch operations and provide timely status updates during system outages. Participate in technical bridge calls to facilitate communication during P1/P2 incidents.
· Familiarity with IT Service Management tools like ServiceNow and adherence to strict Service Level Agreements.
· Willingness to work in a 24/7 operational environment. This includes rotating shifts, nights, and weekends, which are critical for monitoring batch cycles
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Sripada Amarthya
(Amarthya)
Technical Recruiter
+1 732 466 2860 Ext : 6136
Direct Number : +1 7324662860
 
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