Dynamics 365 Contact Center Architect -

Dynamics 365 Contact Center Architect

Cleveland, Ohio

Role Summary

The Dynamics 365 Contact Center Architect is responsible for designing, governing, and delivering enterprise‑scale Contact Center and Customer Service solutions built on Microsoft Dynamics 365 Contact Center, Customer Service, Power Platform, Azure, and Teams.
The role combines solution architecture, CCaaS modernization, AI‑driven service design, and client‑facing leadership, with accountability for end‑to‑end technical architecture across self‑service, assisted service, workforce optimization, and supervisor experiences.

Required Skills & Experience

Core Experience

12+ years in Microsoft Dynamics 365 / CRM architecture
3+ years in Contact Center or Customer Service transformation programs
Strong experience with Dynamics 365 Contact Center and/or Customer Service Omnichannel

Technical Skills

Dynamics 365 Customer Service, Contact Center, Dataverse
Power Platform (Power Apps, Power Automate, Copilot Studio)
Azure integration services (Functions, Logic Apps, Service Bus, API Management)
Omnichannel routing, IVR, bots, CTI, Teams integration
Reporting & insights using Power BI, Customer Service Insights
DevOps, CI/CD, environment strategy, and ALM

Domain & Soft Skills

Strong understanding of Contact Center operations and KPIs
Financial Services or regulated industry experience preferred
Excellent client‑facing, storytelling, and stakeholder management skills
Ability to translate business outcomes into technical architecture

Key Responsibilities

Solution & Architecture Leadership

Define end‑to‑end Dynamics 365 Contact Center architecture across voice, digital channels, case management, knowledge, WFM, and analytics
Design Copilot‑first service experiences including virtual agents, agent assist, case summarization, and supervisor insights
Own architecture decisions for omnichannel routing, IVR, bots, CTI/telephony, and Teams Phone integration
Establish scalable, secure, and compliant architectures suitable for regulated Financial Services environments

Contact Center & Service Capabilities

Architect self‑service (virtual agents, conversational IVR) and agent‑assisted service experiences
Design agent desktop experiences using Dynamics 365, Power Apps, and embedded Copilot
Enable supervisor capabilities including monitoring, whisper/barge‑in, forecasting, scheduling, and performance insights
Drive KPI alignment to AHT, FCR, CSAT/NPS, containment, and cost‑to‑serve

Integration & Platform Architecture

Define integration patterns using Azure Functions, Logic Apps, Service Bus, APIs, and Dataverse
Integrate with core banking / policy / claims / CRM / data platforms
Lead data migration, customer 360 design, and event‑driven architectures
Ensure seamless coexistence with existing CRMs or legacy CCaaS platforms (rip‑and‑replace or hybrid models)

Delivery, Governance & Pre‑Sales

Act as technical authority across delivery programs and pursuits
Lead architecture workshops, solution blueprints, and PoCs
Support RFP/RFQ responses, estimations, and client presentations
Mentor architects and engineering teams; enforce best practices and Microsoft product roadmaps

Preferred / Good to Have

Experience with Copilot, Generative AI, and AI‑assisted service design
Workforce Management (forecasting, scheduling, QA) exposure
Experience modernizing legacy CCaaS platforms
Microsoft certifications (Dynamics 365, Power Platform, Azure)

Sripada Amarthya (Amarthya) Technical Recruiter amarthya.s@avanceservices.us +1 732 466 2860 Ext : 6136 Direct Number : +1 7324662860

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Dynamics 365 Contact Center Architect -

Dynamics 365 Contact Center Architect

Cleveland, Ohio

Role Summary

The Dynamics 365 Contact Center Architect is responsible for designing, governing, and delivering enterprise‑scale Contact Center and Customer Service solutions built on Microsoft Dynamics 365 Contact Center, Customer Service, Power Platform, Azure, and Teams.
The role combines solution architecture, CCaaS modernization, AI‑driven service design, and client‑facing leadership, with accountability for end‑to‑end technical architecture across self‑service, assisted service, workforce optimization, and supervisor experiences.

Required Skills & Experience

Core Experience

12+ years in Microsoft Dynamics 365 / CRM architecture
3+ years in Contact Center or Customer Service transformation programs
Strong experience with Dynamics 365 Contact Center and/or Customer Service Omnichannel

Technical Skills

Dynamics 365 Customer Service, Contact Center, Dataverse
Power Platform (Power Apps, Power Automate, Copilot Studio)
Azure integration services (Functions, Logic Apps, Service Bus, API Management)
Omnichannel routing, IVR, bots, CTI, Teams integration
Reporting & insights using Power BI, Customer Service Insights
DevOps, CI/CD, environment strategy, and ALM

Domain & Soft Skills

Strong understanding of Contact Center operations and KPIs
Financial Services or regulated industry experience preferred
Excellent client‑facing, storytelling, and stakeholder management skills
Ability to translate business outcomes into technical architecture

Key Responsibilities

Solution & Architecture Leadership

Define end‑to‑end Dynamics 365 Contact Center architecture across voice, digital channels, case management, knowledge, WFM, and analytics
Design Copilot‑first service experiences including virtual agents, agent assist, case summarization, and supervisor insights
Own architecture decisions for omnichannel routing, IVR, bots, CTI/telephony, and Teams Phone integration
Establish scalable, secure, and compliant architectures suitable for regulated Financial Services environments

Contact Center & Service Capabilities

Architect self‑service (virtual agents, conversational IVR) and agent‑assisted service experiences
Design agent desktop experiences using Dynamics 365, Power Apps, and embedded Copilot
Enable supervisor capabilities including monitoring, whisper/barge‑in, forecasting, scheduling, and performance insights
Drive KPI alignment to AHT, FCR, CSAT/NPS, containment, and cost‑to‑serve

Integration & Platform Architecture

Define integration patterns using Azure Functions, Logic Apps, Service Bus, APIs, and Dataverse
Integrate with core banking / policy / claims / CRM / data platforms
Lead data migration, customer 360 design, and event‑driven architectures
Ensure seamless coexistence with existing CRMs or legacy CCaaS platforms (rip‑and‑replace or hybrid models)

Delivery, Governance & Pre‑Sales

Act as technical authority across delivery programs and pursuits
Lead architecture workshops, solution blueprints, and PoCs
Support RFP/RFQ responses, estimations, and client presentations
Mentor architects and engineering teams; enforce best practices and Microsoft product roadmaps

Preferred / Good to Have

Experience with Copilot, Generative AI, and AI‑assisted service design
Workforce Management (forecasting, scheduling, QA) exposure
Experience modernizing legacy CCaaS platforms
Microsoft certifications (Dynamics 365, Power Platform, Azure)

Sripada Amarthya (Amarthya) Technical Recruiter amarthya.s@avanceservices.us +1 732 466 2860 Ext : 6136 Direct Number : +1 7324662860

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🚀 Hiring: Core Java Developer :: 📍 Location: New York / Hybrid / F2F interview required ::

🚀 Hiring: Core Java Developer- Multithreading and Concurrency experience

📍 Location: New York / Hybrid / F2F interview required

We are looking for a highly skilled Core Java Developer with strong expertise in building real-time, low-latency, high-performance server-side applications.

🔹 Key Responsibilities:
✅ Design, develop, and maintain scalable multi-threaded Java applications
✅ Build high-performance backend systems with a focus on reliability and low latency
✅ Utilize Core Java features including Collections, Generics, Executor Framework, and Concurrency APIs
✅ Develop efficient algorithms and optimize application performance
✅ Design and write complex database queries using Oracle, SQL Server, or Sybase
✅ Develop and support J2EE applications, Spring-based solutions, and web services
✅ Collaborate with cross-functional teams throughout the complete software development lifecycle

🔹 Required Skills:
✔ 7+ years of Core Java development experience
✔ Strong expertise in Java 8+ features
✔ Hands-on experience with Multithreading and Concurrency
✔ Deep understanding of Collections, HashMap, ArrayList, Data Structures, and Sorting Algorithms
✔ Experience building real-time, low-latency server-side applications
✔ Strong knowledge of Spring Framework and J2EE technologies
✔ Experience with REST/SOAP Web Services
✔ Strong database experience with Oracle, SQL Server, Sybase, and SQL development

📩 If you have a strong background in Core Java and high-performance backend systems, we’d love to connect with you. Share your updated resume or reach out to discuss this exciting opportunity!

#Hiring #JavaDeveloper #CoreJava #BackendDeveloper #Multithreading #Concurrency #Java8 #SpringFramework #J2EE #SQL #Oracle #LowLatency #HighPerformanceComputing #SoftwareEngineer

Satish Singh

Senior Recruiter

satish.singh@avanceservices.us

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🚀 Hiring: Senior Mainframe Analyst (CoolGen Expert) :: 📍 Location: Madison, Wisconsin, United States

🚀 Hiring: Senior Mainframe Analyst (CoolGen Expert)

📍 Location: Madison, Wisconsin, United States

We are seeking an experienced Senior Mainframe Analyst with deep expertise in CoolGen and legacy mainframe applications. The ideal candidate will have strong analytical skills, hands-on experience with COBOL-based systems, and the ability to support modernization initiatives through reverse engineering, impact analysis, and detailed documentation.

🔹 Key Responsibilities:
✅ Analyze and support mainframe applications developed using CoolGen
✅ Perform reverse engineering and document existing business rules and system functionality
✅ Conduct impact analysis for application enhancements, migrations, and modernization initiatives
✅ Work closely with business stakeholders to gather requirements and translate them into functional and technical specifications
✅ Analyze legacy application architecture, batch processing flows, and system dependencies
✅ Create and maintain technical documentation, process flows, and analysis artifacts
✅ Support mainframe re-platforming, re-engineering, and modernization programs

🔹 Required Skills:
✔ Strong experience with CoolGen (CA Gen) applications
✔ Hands-on expertise in Mainframe technologies – COBOL, JCL, DB2, and CICS
✔ Strong knowledge of legacy system architecture and batch processing
✔ Experience in business analysis, requirement gathering, and functional documentation
✔ Ability to perform impact analysis, reverse engineering, and system documentation
✔ Experience working on mainframe modernization, migration, or transformation initiatives
✔ Excellent analytical, communication, and stakeholder management skills

📩 If you have strong Mainframe and CoolGen expertise and are interested in this opportunity, we would love to connect with you. Please share your updated resume or reach out for more details.

#Hiring #Mainframe #CoolGen #CAGen #COBOL #JCL #DB2 #CICS #LegacyModernization #MainframeModernization #BusinessAnalysis #SystemAnalysis #MainframeJobs #WisconsinJobs

Satish Singh

Senior Recruiter

satish.singh@avanceservices.us

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🚀 Hiring: Functional Project Lead – Guidewire :: Property & Casualty (P&C) Insurance domain experience

🚀 Hiring: Functional Project Lead – Guidewire

📍 Location: Jacksonville, Florida, United States

We are seeking an experienced Functional Project Lead with strong Guidewire implementation expertise and deep insurance domain knowledge to lead business work streams and drive successful delivery of transformation initiatives.

🔹 Key Responsibilities:
✅ Lead and manage integrated business workstream plans across Guidewire implementation programs
✅ Facilitate workshops with stakeholders to define requirements, business processes, and future-state solutions
✅ Drive end-to-end requirements gathering, solutioning, planning, execution, and delivery activities
✅ Collaborate with technical teams to define, estimate, document, and validate business requirements
✅ Conduct requirement sessions focused on Guidewire PolicyCenter business processes and workflows
✅ Align cross-functional teams and ensure completion of project deliverables within scope and schedule
✅ Support business case development, KPI identification, benefit realization tracking, and stakeholder approvals
✅ Identify risks, manage dependencies, and support issue resolution throughout project execution
✅ Provide business SME support across the Guidewire value chain and insurance operations

🔹 Required Skills:
✔ Guidewire implementation experience (PolicyCenter preferred)
✔ Strong understanding of insurance business processes and functional solutions
✔ Experience leading workshops, requirements gathering, and stakeholder management
✔ Strong project planning, delivery management, and Agile/Scrum experience
✔ Ability to work closely with business users, product owners, architects, and development teams
✔ Excellent communication, leadership, and organizational skills

🔹 Preferred Experience:
⭐ Property & Casualty (P&C) Insurance domain experience
⭐ Guidewire PolicyCenter, BillingCenter, or ClaimCenter exposure
⭐ Experience driving large-scale transformation and implementation programs
⭐ Business process modeling, gap analysis, and solution validation expertise

📩 If you have a strong background in Guidewire implementations and functional project leadership, we'd love to hear from you. Share your updated resume or connect with us today!

#Hiring #Guidewire #PolicyCenter #GuidewireImplementation #FunctionalLead #ProjectLead #BusinessAnalyst #InsuranceTechnology #PropertyAndCasualty #PAndC #Agile #Scrum #JacksonvilleJobs #InsuranceCareers

Satish Singh

Senior Recruiter

satish.singh@avanceservices.us

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IBM Mainframe L1 production support -jd

IBM Mainframe L1 production support -jd

Schaumburg, Illinois, 

Proficiency in IBM Mainframe technology and cross-platform scheduling software such as Control-M, CA7, or OpCon to monitor and manage complex daily production cycles.
·            Provide L1 production support for batch operations comprising IBM Mainframe, Windows, and Unix environments.
·            System monitoring & scheduling using scheduling tools to monitor job execution, ensuring all daily production workloads are completed accurately and within scheduled windows.
·            Perform incident triage being the primary point of contact for system alerts, server notifications, and job abends, performing immediate triage to minimize business impact.
·            Analyze system logs, console messages, and abend codes to perform corrective actions, including job restarts and error resolution.
·            Execute JCL modifications, update dataset versions, and perform step-specific restarts as directed by application or system teams or documented runbooks.
·            Manage the end-to-end incident lifecycle by documenting all failures, root causes, and resolutions within the ticket tool such as ServiceNow or ITSM.
·            Escalate complex code or data issues to specialized development teams. Collaborate with different teams like Application development, DBAs, and Infrastructure, etc. to drive incident resolution.  
·            Handle calls from technical staff, vendors, and internal business partners to perform requested batch operations and provide timely status updates during system outages. Participate in technical bridge calls to facilitate communication during P1/P2 incidents.
·            Familiarity with IT Service Management tools like ServiceNow and adherence to strict Service Level Agreements.
·            Willingness to work in a 24/7 operational environment. This includes rotating shifts, nights, and weekends, which are critical for monitoring batch cycles
-

Sripada Amarthya (Amarthya) Technical Recruiter amarthya.s@avanceservices.us +1 732 466 2860 Ext : 6136 Direct Number : +1 7324662860

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Urgent Need on Java Developer at Hanover, New Hampshire(Onsite)

Role: Java Developer
Location: Hanover, New Hampshire

Design develop and maintain applications for management including authorization clearing settlement and disputes Work on processing systems card management systems  and transaction routing
 Develop scalable and highperformance backend systems using Java Spring Boot and microservices architecture
 Integrate with external systems such as networks or  gateways
 Participate in endtoend SDLC requirements design development testing deployment support
 Perform code reviews debugging and performance tuning of applications
 Collaborate with business analysts QA teams and product owners
 Support production systems and resolve incidents within SLA timelines

 Implement RESTful APIs and messaging based solutions Kafka MQ

	Bharath Pammi  Delivery Lead bharath.p@avanceservices.us
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