Hello!
Greetings from QNC Consulting!
We have an urgent requirement for the below position. Please go through the job description and let me know you’re interested.
POSITION DETAILS:
Title: Java Developer with Production Support
Location: South Deerfield, MA
Duration : 6+ Months
Must have: Java, J2ee, production Support
___L2 / L3 and L4 Support service for Yankee Candle Fund Raising Applications Level 1 (L1) Support:
A) Reactive monitoring of App logs and Jobs as needed, rerun or scheduling adjustments
B) Basic health check and application monitoring and measurement
Level 2 (L2) Support:
• Act as the initial point of contact for all issues raised for the applications in scope
• Triaging for all issues
• Resolution of issues not requiring 3rd party vendor coordination (L3 Application team and L4 product teams)
• Identify & route issues to the appropriate third party vendors (MKS, Rackspace, etc.)
• Providing assistance restoring application availability during service interruptions
• Track all incidents using Heat Incident management solution
• Coordination with the L3 and L4 teams (MKS etc.) and infrastructure hosting partners (Rackspace, etc.)
• Coordination with business users and stakeholders
Level 3 (L3) Support:
• The support includes resolution for P1, P2,P3 & P4 tickets
• Root Cause Analysis
• Preventive and corrective activities
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