Friday, 20 December 2019

Project manager | contact center @ Fort Worth , TX 76177


Hi,

This Is Edwin from Vedainfo Inc. Kindly send suitable profiles for the below role.

Sorry No OPTS 

Job title: Project manager | contact center
Work Location with Zip code: Fort Worth , TX 76177
Duration of the project: 6 months . May extend
Client : Infosys / Novartis Pharma/Alcon Laboratories Inc/BNSF railways

JD below

Experience in
* Managing large-scale organization-wide contact center implementations
* Define project/program objectives, requirements and priority, prepare a high level roadmap as well as identify desired outcomes.
* Scoping, planning, and executing multiple projects in accordance with contractual requirements, including financial and resource management for on-time, on-budget delivery
* Overcoming project obstacles and adjusting as needed to stay on course.
* Applying project management best practices and managing communication processes and project reporting to all stakeholders.
* Seek to improve Overall Customer Satisfaction for Project/Program delivery.
* Exercises considerable judgment in developing methods, techniques & evaluation criteria for obtaining results.
* Provide high level project and program communication from a central venue which includes but is not limited to defining the projects/programs project management standards, tools, templates and measurement criteria.
* Providing a high-level schedule defining major milestones, deliverables and target dates across the project/program mitigating schedule and resource conflicts as applicable
* Managing change as related to scope and contract as well as change initiated by project priorities, strategies and environmental impacts.
* Stakeholder management of key external/internal, secondary and TPV team members.
* Facilitate the identification of timelines, management dashboards and financial scorecards for the PS project/program to keep executives and stakeholders current on progress and potential red flags
* Financial Management identifying:


Edwin Thomas
Vedainfo. INC
Email:-Edwin@vedainfo.com
Office :-3109291616 , Ext - 122
Direct Phone:- 310-733-1198



Vedainfo Inc, Hawthorne Blvd, Suite B-01, Torrance, CA 90505
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