Hi
We are looking for Network Voip Engineer | Avaya @ Groveport, Ohio. If you are interested kindly send your updated resume and rate you are looking for this position on C2C/W2 hour.
Client: Infosys Technologies Limited
Job Title: Network Voip Engineer | Avaya
Location: Groveport, Ohio
Duration: 12 Months
No. of Positions: 02
Position Type: Contract
Job description:
* Has good understating of Avaya IP telephony and VOIP terminologies/technologies like H.323, H.248, SIP, SBC's, T1 and E1 concepts.
* Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services.
* Experience on Multi-Vendor OEM for Voice, Video & Call Center application integration.
* Monitor and ensure availability of Contact Center and Enterprise Telephony applications.
* Provide inputs for capacity management.
* Has good understanding of ITIL process and perform Incident, Problem and Change management.
* Perform Root Cause Analysis and perform procedures to eliminate the cause.
* Maintain and contribute to troubleshooting knowledgebase
* Perform trend analysis
* Add/Remove, test and deploy changes to features supported in the Contact Center and Telephony applications.
* Co-ordinate with OEM vendor to upgrade and patch the listed contact center applications
* Continuously review/Update operational documentation for Contact Center.
* Perform proactive monitoring, upgrade and patch management.
* Assist implementation team for new configurations and projects by providing inputs from steady state perspective.
* Identify appropriate support tool and recommend during implementation
* Identify components for proactive monitoring and preventive maintenance with health check periodically and also document the process/steps
good understating of Avaya IP telephony and VOIP terminologies technologies like H.323, H.248, SIP, SBCs, T1 and E1 concepts.Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services.Experience on Multivendor OEM for Voice, Video Call Center application integration.Monitor and ensure availability of Contact Center and Enterprise Telephony applications. Provide inputs for capacity management. Has good understanding of ITIL process and perform Incident, Problem and Change management.Pe
Is there a possibility of some remote work? No
Minimum years of experience required? 5+ to 9+ years
Thanks,
Sam Walker
Technical Recruiter
Phone: 310-294-3936
3868 Carson Street
Suite 204, Torrance, CA 90503
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