| | | | Hello, Please find the JD below and kindly respond with the below details if interested. Client: Infosys Job Title: Network Voip Engineer | Avaya Location: Groveport, OH Duration: 12 months + Ext Possible No. of Positions: 02 Position Type: Contract Job Details: * Has good understating of Avaya IP telephony and VOIP terminologies/technologies like H.323, H.248, SIP, SBC's, T1 and E1 concepts.
* Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services.
* Experience on Multi-Vendor OEM for Voice, Video & Call Center application integration.
* Monitor and ensure availability of Contact Center and Enterprise Telephony applications.
* Provide inputs for capacity management.
* Has good understanding of ITIL process and perform Incident, Problem and Change management.
* Perform Root Cause Analysis and perform procedures to eliminate the cause.
* Maintain and contribute to troubleshooting knowledgebase
* Perform trend analysis
* Add/Remove, test and deploy changes to features supported in the Contact Center and Telephony applications.
* Co-ordinate with OEM vendor to upgrade and patch the listed contact center applications
* Continuously review/Update operational documentation for Contact Center.
* Perform proactive monitoring, upgrade and patch management.
* Assist implementation team for new configurations and projects by providing inputs from steady state perspective.
* Identify appropriate support tool and recommend during implementation
* Identify components for proactive monitoring and preventive maintenance with health check periodically and also document the process/steps
Minimum years of experience: 6+
Certifications Needed: No
Interview Process (Is face to face required?): No Thanks & Regards, Mohammed Irfan, Recruiter, VEDAINFO INC., Office:-310-929-1616 EXT: 131 Direct:-+1 310-929-4784
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