Hi,
Please find the job description below and let me know if any consultant is available:
Client: Infosys
Job Title: ServiceNow Developer
Location: Portland, Oregon
Position type: Contract
Contract duration: 5 months+ extension possible
Job Details:
Must Have Skills
1. ITIL
2. ServiceNOW
3. ITSM
Detailed Job Description:
ServiceNow Developer Principal Duties and Responsibilities:
• Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
• Experience with working or developing in the following programming languages: HTML 5, CSS3, JavaScript, JavaScript API, Client and Server-side Scripting, ServiceNow API's, Web Services
• Proficiency with HTML, JavaScript-Angular JS, XML, AJAX, Jelly, CSS, SOAP, REST etc. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, Discovery, Knowledge, CMDB, etc.
• Experience administering, configuring, developing, and customizing ServiceNow and related integrations
• Knowledge of ITIL principles and experience applying ITIL guidance to IT service
• Provide ServiceNow Administration and Functional/Development Support to users across the Organization
• Provide timely support to user queries and troubleshoot production issues;
• Perform Systems Integration Testing and manage/coordinate user acceptance testing.
• Creation of technical and functional documents for ongoing maintenance items and projects.
Qualifications / Required Skill:
• Business Knowledge and Skills:
• Understanding of ITSM best practices and ITIL principles (ITIL V3 Certification)
Technical Skills
• Minimum 5 years of ITSM, Service Catalog or CMDB administration experience in an enterprise environment with ServiceNow experience and/or ServiceNow System Administrator Certification a plus
• Implementation of Incident, Problem, Change, Service Level Management, Service Catalog Management, CMDB, Asset Management, Knowledge Management, Integrations.
• Implementation of non ITSM modules like ITOM Discovery, Project Management, Demand Management, GRC
• Expertise with programming using JavaScript
• Workflow and Approval configuration
• Integration using Web Services(SOAP/REST).
• Integration using Data sources (JDBC, SFTP).
• SSO Integration.
• MID Server installation and usage of probes.
• Knowledge on Orchestration for automating workflows.
• Experience with ServiceNow automated discovery tool
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
• Ability to troubleshoot technical/application problems
• Strong understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes
• Familiarity with IT technologies including common hardware, networking, and software licensing • Strong Knowledge of the ITSM/ ITIL Framework
• Experience with Asset purchasing and receiving processe
Minimum years of experience: 5+
Top 3 responsibilities:
1. Planning and managing support for incident management tools and processes.
2. Coordinating interfaces between incident management and other service management processes.
3. Driving the efficiency and effectiveness of the incident management process.
Thanks & Regards
Abhishek Chellumala
VEDAINFO INC
Office:-310-929-1616 EXT 113
Direct:-+1 310-589-4470
E-Mail:-Abhishek@vedainfo.com
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