Need Service Transition Manager @ Plano, TX
Job Title: Service Transition Manager
Location: Plano, TX
Duration: 6 Months
Job Description
This role will support the large S/4HANA deployment by managing the IT transition of all technical services to the IT support functions.
The role will coordinate and partner across different IT functions including CIO, Applications, CTO and InfoSec to ensure the supporting functions are fully prepared to support upon it's go-live.
The role will be responsible for creating an actionable transition plan that includes knowledge transition, ways of working and tool set-up for operational readiness.
This role will also manage and ensure timely execution of the plan.
Qualifications & Requirements
Bachelor's degree with 10+ years of related IT experience focused on large deployments and implementation, including significant experience managing teams on technical projects
Knowledge and experience in following tools, disciplines and processes are required: SAP Solution Manager, Azure DevOps, SAP ChaRM, ITIL tools & processes, HP Service Manager, quality management tools, project implementation and production support experience
Project management skills with strong experience Service transition projects experience
Project management activities under client guidance
Creation of transition plan from Project to DevOps team
Identify various tracks for the transition, engage with various team and track the progress
3+ years focused on managing IT transitions
Experience managing IT Operations and DevOps desirable
Experience in CPG industry preferred
Experience with application managed services or vendor management desirable
Ability to work collaboratively across project teams
Proficient in written & spoken English
Knowledge of integration points between business processes.
Solves highly complex problems within their work team
Ability to manage budget
Demonstrates the desire and ability to develop new technology skills, business knowledge, and customer service capability through training, experimentation, and self-study
Demonstrated ability to effectively communicate with all levels of the organization
Demonstrated ability to translate complex technical topics / issue to non-technical partners / stakeholders
Provides outstanding customer service skills to direct and indirect customers
Ability to work flexible hours based on varying business requirements
Provides outstanding customer service skills to direct and indirect customers
Adaptability and flexibility including ability to manage deadline pressure, ambiguity and change
Thanks & Regards
Murthy Chavali
310-589-4458
murthy@vedainfo.com
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