Data Product Lead - Los Angeles, California

Data Product Lead -  

Los Angeles, California

JOB DESCRIPTION:
Purpose
The Data Product Knowledge Lead is the accountable insurance domain authority for the data product This role owns business meaning insurance rules and outcome clarity ensuring delivery teams build data products that accurately reflect insurance operations and intent
This role partners closely with the Product Technical Lead and supports offshore teams using AI Accelerator tools by providing clear unambiguous business guidance

Core Responsibilities
Act as the primary insurance SME for the data product underwriting rating policy claims billing distribution
Own and validate business rules definitions metrics and KPIs
Lead business discovery and translate intent into clear requirements user stories and acceptance criteria
Ensure insurance semantics are correctly represented in canonical models and Data Vault 20 structures
Serve as the onshore business anchor for offshore delivery teams clarify logic resolve ambiguity remove blockers
Review outputs for business correctness and support SITUAT from a business perspective
Interface with insurance stakeholders and support productlevel governance and walkthroughs

Collaboration Model
Product Technical Lead Technical architecture Data Vault correctness delivery quality
Data Product Knowledge Lead Insurance meaning business rules outcome validation
Offshore Teams AI Accelerated Build and implement per defined architecture and requirements

Required Background
Deep hands on insurance industry experience PC preferred Commercial Specialty or Life acceptable
Strong functional knowledge in one or more insurance domains
Experience supporting onshore offshore delivery models
Ability to translate complex insurance logic into clear consumable guidance

Sripada Amarthya (Amarthya) Technical Recruitera amarthya.s@avanceservices.us +1 732 466 2860 Ext : 6136 Direct Number : +1 7324662860

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Data Product Lead - Los Angeles, California

Data Product Lead -  

Los Angeles, California

JOB DESCRIPTION:
Purpose
The Data Product Knowledge Lead is the accountable insurance domain authority for the data product This role owns business meaning insurance rules and outcome clarity ensuring delivery teams build data products that accurately reflect insurance operations and intent
This role partners closely with the Product Technical Lead and supports offshore teams using AI Accelerator tools by providing clear unambiguous business guidance

Core Responsibilities
Act as the primary insurance SME for the data product underwriting rating policy claims billing distribution
Own and validate business rules definitions metrics and KPIs
Lead business discovery and translate intent into clear requirements user stories and acceptance criteria
Ensure insurance semantics are correctly represented in canonical models and Data Vault 20 structures
Serve as the onshore business anchor for offshore delivery teams clarify logic resolve ambiguity remove blockers
Review outputs for business correctness and support SITUAT from a business perspective
Interface with insurance stakeholders and support productlevel governance and walkthroughs

Collaboration Model
Product Technical Lead Technical architecture Data Vault correctness delivery quality
Data Product Knowledge Lead Insurance meaning business rules outcome validation
Offshore Teams AI Accelerated Build and implement per defined architecture and requirements

Required Background
Deep hands on insurance industry experience PC preferred Commercial Specialty or Life acceptable
Strong functional knowledge in one or more insurance domains
Experience supporting onshore offshore delivery models
Ability to translate complex insurance logic into clear consumable guidance

Sripada Amarthya (Amarthya) Technical Recruitera amarthya.s@avanceservices.us +1 732 466 2860 Ext : 6136 Direct Number : +1 7324662860

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Security Technical Lead - Fort Mill, South Carolina

Security Technical Lead

Fort Mill, South Carolina

Description and Location
Required Skills
• Excellent analytical, problem-solving and decision-making capabilities
• Excellent verbal, written and presentation communication skills
• Experience in managing multiple projects, deadlines, and resources
• Broad experience working in and/or supervising security operations
• Experience working in a geographically diverse and fast-paced environment
• Understanding of current information security challenges and solutions; industry trends
• Experience leading cross functional teams, preferably as part of a global team
• Extensive knowledge of security devices such as firewalls, intrusion detection systems, AV systems, spam systems, event correlation devices, log file analyzers etc.
• Understanding of ever-evolving Security information such as Threat Intelligence, IT vulnerabilities, Compromise methodology, and Indicators of Compromise.
• Ability to explain findings to non-technical professionals and management and be able to work under pressure in time of critical or emergency situations with attention to detail and accuracy
• Problem Solver - Set examples to team e.g. how to create an exec report, how to create a runbook that can withstand customer scrutiny,
• Technical - Needs to be an expert and hands on technical on at least one or two cyber areas such as incident investigation, SOC and VM
• Good Analytics skills
• Understand offshore model - Good communicator to work with offshore
• Solutioning - Knowing when the customer requires a technology transformation and getting ahead of the ask, connecting the dots with our internal experts and solutioning team to shape the solution

Detailed job responsibilities
• Collaborate with other information security and IT professionals to develop and implement innovative strategies for monitoring and preventing attacks.
• Lead team to conduct proactive monitoring, logging and alerting to analyze, correlate, and respond to cyber-attacks, threat intelligence and ability to define Risk and Compliance Dashboards.
• Conduct research on emerging information security threats.
• Develop programs and scripts for various security initiatives.
• Create technical documentation around the content deployed to the SIEM.
• Collaborate with SIEM engineers to develop specific content necessary to implement security use cases and transform into correlation queries, reports, rules, alerts from Checkpoint Firewalls, Security IDS, Symantec Enterprise Protection, etc.
• Execute content management and change management procedures.
• Identify emerging threat actors and track existing actors as their tactics, techniques and procedures (TTP) evolve.
• Participate in after-hours on-call for Critical incident management.
• Participate in technology remediation efforts through cross functional teams & across business units.
• Collaborate with team to have configuration, testing, integration tasks related to SIEM platform. Perform and guide forensic analysis in response to security incidents. Plan for live incident response (reactive and proactive incident management) by identifying and remediating malicious applications and compromised infrastructure components.
• Understand Network, Wireless, Mobile Device, and Wan/Lan infrastructure device architecture and associated Security integration for proactive Threat Management.
• Perform threat and vulnerability assessments and provide subject matter expertise on appropriate threat mitigation.
• Supports and mentor’s other members of the team. Help to troubleshoot issues with log sources or systems with vendor, and report system defects as needed.

Nice to have skills
• Master-Level understanding and hands-on experience in SIEM concepts such as correlation, normalization, aggregation and parsing.
• Master-Level understanding of Cyber Security Operations, Incident Response processes
• Master-Level understanding of enterprise logging standards, with a focus on application logging
• Master-Level understanding of regular expressions and development of custom Parsers in SIEM
• Master-Level in Intrusion Detection Systems and Analysis tools.
• Experience in performing vulnerability assessments and penetration tests. Ability to administer the operations of a security infrastructure.
• Extensive experience in creating reports, rules, alerts and dashboards in SIEM.
• Knowledge of networking, web related protocols, SIEM best practices, processes and workflows.
• Experience in Mobile Device protection
• Experience in integration of email security on widely accepted email platforms

Industry expertise
• 6-8 years hands on IT security experience with Security Incident Management and Security Operations (SIEM technologies, AV, IDS, IPS, Vulnerability Management)

Sripada Amarthya (Amarthya) Technical Recruitera amarthya.s@avanceservices.us +1 732 466 2860 Ext : 6136 Direct Number : +1 7324662860

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Security Technical Lead - Fort Mill, South Carolina

Security Technical Lead

Fort Mill, South Carolina

Description and Location
Required Skills
• Excellent analytical, problem-solving and decision-making capabilities
• Excellent verbal, written and presentation communication skills
• Experience in managing multiple projects, deadlines, and resources
• Broad experience working in and/or supervising security operations
• Experience working in a geographically diverse and fast-paced environment
• Understanding of current information security challenges and solutions; industry trends
• Experience leading cross functional teams, preferably as part of a global team
• Extensive knowledge of security devices such as firewalls, intrusion detection systems, AV systems, spam systems, event correlation devices, log file analyzers etc.
• Understanding of ever-evolving Security information such as Threat Intelligence, IT vulnerabilities, Compromise methodology, and Indicators of Compromise.
• Ability to explain findings to non-technical professionals and management and be able to work under pressure in time of critical or emergency situations with attention to detail and accuracy
• Problem Solver - Set examples to team e.g. how to create an exec report, how to create a runbook that can withstand customer scrutiny,
• Technical - Needs to be an expert and hands on technical on at least one or two cyber areas such as incident investigation, SOC and VM
• Good Analytics skills
• Understand offshore model - Good communicator to work with offshore
• Solutioning - Knowing when the customer requires a technology transformation and getting ahead of the ask, connecting the dots with our internal experts and solutioning team to shape the solution

Detailed job responsibilities
• Collaborate with other information security and IT professionals to develop and implement innovative strategies for monitoring and preventing attacks.
• Lead team to conduct proactive monitoring, logging and alerting to analyze, correlate, and respond to cyber-attacks, threat intelligence and ability to define Risk and Compliance Dashboards.
• Conduct research on emerging information security threats.
• Develop programs and scripts for various security initiatives.
• Create technical documentation around the content deployed to the SIEM.
• Collaborate with SIEM engineers to develop specific content necessary to implement security use cases and transform into correlation queries, reports, rules, alerts from Checkpoint Firewalls, Security IDS, Symantec Enterprise Protection, etc.
• Execute content management and change management procedures.
• Identify emerging threat actors and track existing actors as their tactics, techniques and procedures (TTP) evolve.
• Participate in after-hours on-call for Critical incident management.
• Participate in technology remediation efforts through cross functional teams & across business units.
• Collaborate with team to have configuration, testing, integration tasks related to SIEM platform. Perform and guide forensic analysis in response to security incidents. Plan for live incident response (reactive and proactive incident management) by identifying and remediating malicious applications and compromised infrastructure components.
• Understand Network, Wireless, Mobile Device, and Wan/Lan infrastructure device architecture and associated Security integration for proactive Threat Management.
• Perform threat and vulnerability assessments and provide subject matter expertise on appropriate threat mitigation.
• Supports and mentor’s other members of the team. Help to troubleshoot issues with log sources or systems with vendor, and report system defects as needed.

Nice to have skills
• Master-Level understanding and hands-on experience in SIEM concepts such as correlation, normalization, aggregation and parsing.
• Master-Level understanding of Cyber Security Operations, Incident Response processes
• Master-Level understanding of enterprise logging standards, with a focus on application logging
• Master-Level understanding of regular expressions and development of custom Parsers in SIEM
• Master-Level in Intrusion Detection Systems and Analysis tools.
• Experience in performing vulnerability assessments and penetration tests. Ability to administer the operations of a security infrastructure.
• Extensive experience in creating reports, rules, alerts and dashboards in SIEM.
• Knowledge of networking, web related protocols, SIEM best practices, processes and workflows.
• Experience in Mobile Device protection
• Experience in integration of email security on widely accepted email platforms

Industry expertise
• 6-8 years hands on IT security experience with Security Incident Management and Security Operations (SIEM technologies, AV, IDS, IPS, Vulnerability Management)

Sripada Amarthya (Amarthya) Technical Recruitera amarthya.s@avanceservices.us +1 732 466 2860 Ext : 6136 Direct Number : +1 7324662860

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Oracle HRM Consultant - Pittsburgh, Pennsylvania,

Oracle HCM Consultant

Pittsburgh, Pennsylvania, 

Must have skills  are Oracle HR Help Desk HCM Configuration Case Management

Good to have skills are HDLHSDL OTBIBI Publisher Integrations

Grade D1

Location Pittsburgh PA

Job Description

Must Lead implementation of Oracle HR Help Desk, configure workflows manage case lifecycle collaborate with HR teams and support testing and deployment

Sripada Amarthya (Amarthya) Technical Recruiter amarthya.s@avanceservices.us +1 732 466 2860 Ext : 6136 Direct Number : +1 7324662860

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Dynamics 365 Contact Center Architect -

Dynamics 365 Contact Center Architect

Cleveland, Ohio

Role Summary

The Dynamics 365 Contact Center Architect is responsible for designing, governing, and delivering enterprise‑scale Contact Center and Customer Service solutions built on Microsoft Dynamics 365 Contact Center, Customer Service, Power Platform, Azure, and Teams.
The role combines solution architecture, CCaaS modernization, AI‑driven service design, and client‑facing leadership, with accountability for end‑to‑end technical architecture across self‑service, assisted service, workforce optimization, and supervisor experiences.

Required Skills & Experience

Core Experience

12+ years in Microsoft Dynamics 365 / CRM architecture
3+ years in Contact Center or Customer Service transformation programs
Strong experience with Dynamics 365 Contact Center and/or Customer Service Omnichannel

Technical Skills

Dynamics 365 Customer Service, Contact Center, Dataverse
Power Platform (Power Apps, Power Automate, Copilot Studio)
Azure integration services (Functions, Logic Apps, Service Bus, API Management)
Omnichannel routing, IVR, bots, CTI, Teams integration
Reporting & insights using Power BI, Customer Service Insights
DevOps, CI/CD, environment strategy, and ALM

Domain & Soft Skills

Strong understanding of Contact Center operations and KPIs
Financial Services or regulated industry experience preferred
Excellent client‑facing, storytelling, and stakeholder management skills
Ability to translate business outcomes into technical architecture

Key Responsibilities

Solution & Architecture Leadership

Define end‑to‑end Dynamics 365 Contact Center architecture across voice, digital channels, case management, knowledge, WFM, and analytics
Design Copilot‑first service experiences including virtual agents, agent assist, case summarization, and supervisor insights
Own architecture decisions for omnichannel routing, IVR, bots, CTI/telephony, and Teams Phone integration
Establish scalable, secure, and compliant architectures suitable for regulated Financial Services environments

Contact Center & Service Capabilities

Architect self‑service (virtual agents, conversational IVR) and agent‑assisted service experiences
Design agent desktop experiences using Dynamics 365, Power Apps, and embedded Copilot
Enable supervisor capabilities including monitoring, whisper/barge‑in, forecasting, scheduling, and performance insights
Drive KPI alignment to AHT, FCR, CSAT/NPS, containment, and cost‑to‑serve

Integration & Platform Architecture

Define integration patterns using Azure Functions, Logic Apps, Service Bus, APIs, and Dataverse
Integrate with core banking / policy / claims / CRM / data platforms
Lead data migration, customer 360 design, and event‑driven architectures
Ensure seamless coexistence with existing CRMs or legacy CCaaS platforms (rip‑and‑replace or hybrid models)

Delivery, Governance & Pre‑Sales

Act as technical authority across delivery programs and pursuits
Lead architecture workshops, solution blueprints, and PoCs
Support RFP/RFQ responses, estimations, and client presentations
Mentor architects and engineering teams; enforce best practices and Microsoft product roadmaps

Preferred / Good to Have

Experience with Copilot, Generative AI, and AI‑assisted service design
Workforce Management (forecasting, scheduling, QA) exposure
Experience modernizing legacy CCaaS platforms
Microsoft certifications (Dynamics 365, Power Platform, Azure)

Sripada Amarthya (Amarthya) Technical Recruiter amarthya.s@avanceservices.us +1 732 466 2860 Ext : 6136 Direct Number : +1 7324662860

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Dynamics 365 Contact Center Architect -

Dynamics 365 Contact Center Architect

Cleveland, Ohio

Role Summary

The Dynamics 365 Contact Center Architect is responsible for designing, governing, and delivering enterprise‑scale Contact Center and Customer Service solutions built on Microsoft Dynamics 365 Contact Center, Customer Service, Power Platform, Azure, and Teams.
The role combines solution architecture, CCaaS modernization, AI‑driven service design, and client‑facing leadership, with accountability for end‑to‑end technical architecture across self‑service, assisted service, workforce optimization, and supervisor experiences.

Required Skills & Experience

Core Experience

12+ years in Microsoft Dynamics 365 / CRM architecture
3+ years in Contact Center or Customer Service transformation programs
Strong experience with Dynamics 365 Contact Center and/or Customer Service Omnichannel

Technical Skills

Dynamics 365 Customer Service, Contact Center, Dataverse
Power Platform (Power Apps, Power Automate, Copilot Studio)
Azure integration services (Functions, Logic Apps, Service Bus, API Management)
Omnichannel routing, IVR, bots, CTI, Teams integration
Reporting & insights using Power BI, Customer Service Insights
DevOps, CI/CD, environment strategy, and ALM

Domain & Soft Skills

Strong understanding of Contact Center operations and KPIs
Financial Services or regulated industry experience preferred
Excellent client‑facing, storytelling, and stakeholder management skills
Ability to translate business outcomes into technical architecture

Key Responsibilities

Solution & Architecture Leadership

Define end‑to‑end Dynamics 365 Contact Center architecture across voice, digital channels, case management, knowledge, WFM, and analytics
Design Copilot‑first service experiences including virtual agents, agent assist, case summarization, and supervisor insights
Own architecture decisions for omnichannel routing, IVR, bots, CTI/telephony, and Teams Phone integration
Establish scalable, secure, and compliant architectures suitable for regulated Financial Services environments

Contact Center & Service Capabilities

Architect self‑service (virtual agents, conversational IVR) and agent‑assisted service experiences
Design agent desktop experiences using Dynamics 365, Power Apps, and embedded Copilot
Enable supervisor capabilities including monitoring, whisper/barge‑in, forecasting, scheduling, and performance insights
Drive KPI alignment to AHT, FCR, CSAT/NPS, containment, and cost‑to‑serve

Integration & Platform Architecture

Define integration patterns using Azure Functions, Logic Apps, Service Bus, APIs, and Dataverse
Integrate with core banking / policy / claims / CRM / data platforms
Lead data migration, customer 360 design, and event‑driven architectures
Ensure seamless coexistence with existing CRMs or legacy CCaaS platforms (rip‑and‑replace or hybrid models)

Delivery, Governance & Pre‑Sales

Act as technical authority across delivery programs and pursuits
Lead architecture workshops, solution blueprints, and PoCs
Support RFP/RFQ responses, estimations, and client presentations
Mentor architects and engineering teams; enforce best practices and Microsoft product roadmaps

Preferred / Good to Have

Experience with Copilot, Generative AI, and AI‑assisted service design
Workforce Management (forecasting, scheduling, QA) exposure
Experience modernizing legacy CCaaS platforms
Microsoft certifications (Dynamics 365, Power Platform, Azure)

Sripada Amarthya (Amarthya) Technical Recruiter amarthya.s@avanceservices.us +1 732 466 2860 Ext : 6136 Direct Number : +1 7324662860

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