AMS Support Analyst (Production Support)

Hello Everyone
Hope you are doing well. This is Jayasree from Codetech Inc...,

 

If you have any Suitable Profiles Please share ASAP.

Role: AMS Support Analyst (Production Support)

Location: Auburn Hills,MI (Onsite)

Client: Volkswagen

Experience: 10+

 

Java is primarily used by AMS so programming language is a plus and not a must.

 

§ Automotive Industry and Connected Car experience preferred.

§ IT Application Management Support (AMS) experience is desired.

§ Strong Systems and Business Analysis skills

§ Experienced in all aspects of analysis, hands-on experience in creating concepts, flows, uses cases and functional modeling.

§ Experienced in full system development lifecycle, SDLC; vision, requirements, use cases, traceability, acceptance, etc.

§ Solid understanding of technology foundation in modern architectures (Cloud computing, APIs, Microservices, messaging etc.)

§ Understand ITIL operational processes and service levels.

§ Develop Operational Specifications and Handbooks.

§ Conduct Knowledge Transfer (KT) sessions.

§ Develop Operational Remediation Scripts to be used by the Help Desk staff.

§ Document issues, their root causes, and the corrective measures.

§ Document product enhancement requirements and work with the development teams for prioritization and implementation.

§ Understand existing processes and system bottlenecks, data integrity, and identify opportunities for process improvement.

§ Support and collaborate with the development teams (during the development cycles) on system design and ensure it is conducive from an Operational perspective.

§ Apply business process and systems knowledge to successfully troubleshoot tickets and to implement changes to the Operational processes.

 

 

Preferred Additional Skills:

§ Experience in full software lifecycle implementation, upgrades, production support, and refinements.

§ Experience working on a Scrum/Agile team

§ Ability to engage and work with a wide range of stakeholders

§ Self-starter with ability to handle multiple tasks and shifting priorities

§ Work well in a collaborative team environment

§ Proactively investigates problems to establish root cause

§ Ability to solve complex problems with creative solutions

§ Learn new concepts quickly and thoroughly

Regards,

Jaya sree

Code Tech Inc

24155 Drake Rd, Suite 205,

Farmington Hills, MI 48335

Email: Jayasri@codetech-inc.com

www.codetech-inc.com

An "E-Verify Employer"

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