Business Analyst @ Austin, Texas (Hybrid – On-Site). The candidate must be local to Texas and have at least 12+ years of experience.

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Hello all, Business Analyst @ Austin, Texas (Hybrid – On-Site). The candidate must be local to Texas and have at least 12+ years of experience.   The best way to reach me is via email.    Greetings for the day     Title: Business Analyst Location: Austin, Texas (Hybrid – On-Site (3 days remote with 2 days (Tuesdays and Thursdays)). Duration: 15+ Months Experience: 12+ years Key Responsibilities: ·       Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices. ·       Excellent problem-solving and critical thinking skills and a strong attention to detail. ·       Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc. ·       Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives. ·       Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements. ·       Demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards. ·       ITIL 4 Foundation certification. Thanks and Regards, Punith, Technical Recruiter M9 Consulting Inc. +1 512-215-4367 punith@m9consulting.com

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