| Hello all, VDI Support Specialist @ Dallas, TX (Hybrid Onsite). The candidate must be local to Dallas, Texas. The best way to reach me is via email. Greetings for the day!
Title: VDI Support Specialist Location: Dallas, Texas (Hybrid, Onsite 2-3 days). Duration: 15+ Months Job Description: · Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents · Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration · Validate and troubleshoot application functionality within VDI sessions in partnership with application owners · Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations · Perform root cause analysis for recurring issues and implement permanent fixes · Maintain user entitlement mappings and access to appropriate VDI pools · Monitor system health and generate reports on performance, usage, and capacity · Test and implement updates, patches, and version upgrades to Horizon components and base images · Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues · Document standard operating procedures, troubleshooting steps, and FAQs for the internal knowledge base · Coordinate UAT testing for new images or configurations with business stakeholders · Participate in change management and implementation planning for VDI-related initiatives · Support onboarding and training for new users accessing the VDI environment
Thanks and Regards, Punith, Technical Recruiter M9 Consulting Inc. +1 512-215-4367 punith@m9consulting.com
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