NEED – Genesys Admin @ Alpharetta, GA
Job Title: Genesys Admin
Location: Alpharetta, GA
Duration: 6 Months
JD:
Genesys 8.x framework Administrator
Strong knowledge on working of Genesys Routing and Reporting components
5+ years professional knowledge and experience in the troubleshooting, configuration and implementation of Genesys Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat
Well rounded with experience in multiple contact center technologies including CTI, SIP and Genesys SIP Server, Call Routing and Historical Reporting, Genesys Workspace, Call Recording, VoIP technology, and CRM and IVR solutions or related technologies
Experience in troubleshooting Salesforce , Avaya CM, NICE call recorder and NUANCE Speech recognizer
Murthy Chavali
310-589-4458
murthy@vedainfo.com
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