Hi,
I am Vamsi Krishna from Vedainfo Inc, is a highly recognized provider of professional IT Consulting services in the US. Here is our open requirement which can be filled immediately. Kindly respond to this requirement with your contact info, rate and current location info to speed up the interview process
*Note: NO OPT & CPT
Implementation Partner: INFOSYS
Location: Issaquah, Washington
Duration: 6 months
Job Description:
● Monitor for issues impacting external customer experience (e.g., eCommerce)
● Assess the severity and criticality of issues as they present themselves
● Drive and coordinate priority 1 and 2 major incidents with eCommerce and other IT teams, including vendors, for quick resolution
● Ensure all necessary parties are included and engaged on incident calls
● Ensure proper communication and escalations are followed in a timely manner
● Ensure bridge notes are kept up-to-date and organized to track troubleshooting efforts and status’
● Prioritize investigation efforts to attack the highest priority incidents first
● Attend daily stand ups and report on open incident status
● Responsible for managing and reporting Mean Time To Respond and Mean Time to Resolution rates
● Build and maintain a meaningful dashboard of known issues and actionable data
● Present dashboard to leadership to drive strategic decision making
● Identify recurring issues by using incident trend analysis
Minimum years of experience*: 8 Years
Certifications Needed: No
Interview Process (Is face to face required): NO
Please ignore if this email creates any inconvenience
VAMSI KRISHNA
Office☎: 310-929-1616 ,Ext 103,
Direct ☎: 310-589-4411.
No comments:
Post a Comment