Hi,
We are looking for Solutions Engineer @ Bethpage, NY. If you are interested kindly send your updated resume and rate you are looking for this position on C2C/W2 hour.
Job Title: Solutions Engineer
Location: Bethpage, NY
Duration: 12 Months + Ext possible
No. of Positions: 02
Position Type: Contract
Must have Skills:
• The Technical Solutions Engineer will be responsible for being the point of contact for escalated complaints and technical inconveniences of mobile services with the means to identify a solution for the same and satisfy the needs of the internal and external customers.
• Detect and analyze inconsistencies in internal systems that affect customers, in order to solve them.
• Analyze the recurrence of similar reported incidents in order to identify patterns and the possibility of emergency situations that might affect the services of the customers with the means of preventing them
• Provide first level support in the solution of assigned claims.
• Follow up with the specialized technical areas for coordination of solutions to opened cases and for complete and successful closing of such cases under the SLA defined
• Provide feedback to users about their cases and requests and give an estimated time for solution.
• Service triaging and ticket management(Level 2 Engineer)
• Working knowledge of Mobile Network Architecture, platforms (HLR, HSS, MME, PGW, PCRF, GGSN, OCS, OTA, IMS).
• Working experience of packet capture tools like Wireshark
Minimum years of experience*: 10+ years
Certifications Needed: No
Interview Process (Is face to face required?): No
If this job/position is not suitable to you, please refer a candidate and earn a referral bonus. Vedainfo Referral Program is one of the best in the industry! Contact us for more details.
My working timings are 9AM EST to 5.30 EST.
Warm regards,
Zameer Uddin
Demand Generation Executive
Office: 310-929-1616 EXT: 105
Ph: 310-589-4426
Vedainfo Inc.,
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