Office 365 Exchange Online Consulting-Remote,Oregon

Role: Office 365 Exchange Online Consulting
Location: Remote,Oregon

Roles and Responsibilities  

Ø Manage team of BAU messaging support engineers in offshore incl. on boarding of new staff members  

Ø Manage other stakeholders, like the wider Workplace team, the Service Desk and the process managers  

Ø Deliver the Microsoft Teams related Services against the SLA requirements as per the contract on a daily basis  

Ø Resolve technical issues with help of the other members of the support team and update knowledge articles and other documentation when needed  

Ø Prepare and provide input in weekly and monthly SLA reporting  

Ø Ensure customer satisfaction on delivery of BAU Services related to messaging support in terms of availability and performance  

Ø Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications  

Ø Ability to work with people in a variety of cultures, countries and time zones  

Ø Build technical artifacts for Engineering and operational teams \ 

Ø Good understanding of the technical aspects of the product(s)  

Ø Analytical approach to solve complex problems in complex, large-scale, and multi data-center environments.  

Ø Develop and maintain operational documentation and specifications on system builds, disaster recovery, and standard operating procedures.  

Ø Drive root cause analysis and provide feedback to improve customer architecture changes.  

Ø Drive customer escalated issues to closure by providing workarounds and fixes in a timely manner.  

Ø Enhance customer satisfaction by responding to all customer filed issues specific to AD & Windows and providing relief either through self or by driving visibility of the issues upstream to ensure they get fixed.  

Ø Work with Local & Global Teams  

Ø Perform in 24 x 7 environment in rotation shifts 

Additional Qualification / Skills : 

· Good Knowledge on Exchange Online 

· Microsoft and other technical/industry certifications are desirable. 

· Proactive and clear communication skills 

· Quality and Process Knowledge
 

Best Regards,

Bharath Pammi Team Lead bharath.p@avanceservices.us   We take data privacy seriously. To know more about your rights and how we process data please visit our Data Privacy Policy. To update, unsubscribe or remove your data please click here.   www.avanceservices.com Avance Consulting |100 Franklin Sq Drive| Suite 209 | Somerset NJ 08873| Disclaimer: This e-mail communication and any attachments to it are confidential and privileged to Avance Consulting and are strictly intended only for the personal and confidential use of the designated recipient(s) named above. If you are not the intended recipient of this message, you are hereby notified that any review, dissemination, distribution or copying of this message is strictly prohibited and may be unlawful. Please notify the sender immediately and destroy all copies of this message along with all attachments there to.

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