| NO OPT & CPT VISA'S Hello, My name is Jaya and I am a Staffing Specialist at Veda Info Inc. I am reaching out to you on an exciting job opportunity with one of our clients.
Job Title; IVR Lead Location: Los Angeles, CA (onsite, need locals) Duration 6 Job Description: - Bachelor’s degree or foreign equivalent required. Will also consider one year of relevant work experience in lieu of every year of education]A minimum of 5-8 years of experience in IVR Testing. Experience in Utilities domain is a plus]Demonstrated and consistent track record in leading cross-functional project(s) with people management experience across multiple time zones Able to work within a dynamic environment Excellent communication skills and client interfacing skills Skills: - Experience in different types of testing (IVR/Website/Performance) Minimum experience of 5 - 8 years Must have experience in IVR testing Must have experience in using Visio for analyzing design Must have experience on project delivery from end to end Must have reporting background Excellent communication and presentation skills Must have experience in working with teams in different time zones Responsibilities are: - Interacting with Client and Business users for clarifying the requirements Participating in design and requirements review discussions to analyze the feasibility of the kind of testing required Coordinate with external technology vendors, internal staff members and third party consultants. Discussing and defining the scope and involvement of testing team Requesting data for calls via IVR and for website/performance testing and working with different teams to get it set in required databases. Preparing the test plan and executing test scenarios, coordinating with multiple teams involved Project and releases related documentation updates Defect logging and tracking till closure. Involved in preparation of Deployment Plans and review discussions, defining the scope of testing and type of testing support required. Supporting Regression testing of multiple IVR applications being deployed, agent screen pop validation and validation of call transfers from Agent to Agent in live environment. Resource allocation for Onsite & Offshore test support, schedules assignment and effort management to ensure efficiency and productivity are maximized. Troubleshoot issues reported by the Customers and provide optimal resolution by working with Development and business teams. Experience in Agile Model is plus
If this job/position is not suitable to you, please refer a candidate and earn a referral bonus. Vedainfo Referral Program is one of the best in the industry! Contact us for more details. Thanks, Jaya Technical Recruiter Vedainfo Inc Office: 310-929-2578. EXT: 129 Direct: 310-929-2578. E-Mail: jaya@us.vedainfo.com www.vedainfo.com Certified Women Owned Minority Business Enterprise {WMBE} 3868 W Carson Street, Suite 204, Torrance, CA 90503 | Offices: USA, India, Australia, UK and New Zealand | 
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