| Hi, Please find the job description below and let me know if any consultant is available-
Client: Direct Client Job Title: Service Delivery Manager Location: Farmington, Connecticut (Hybrid) Position type: Contract Duration: 6 months+ Summary: The Service Delivery Manager/Project Transition Manager will be responsible for delivering IT infrastructure-managed services to our client. This includes managing a team of 64 people, overseeing the transition from the incumbent vendor, and ensuring that all service level agreements (SLAs) are met. Qualifications and Requirements: · 8+ years of experience in IT-managed services, with a focus on service delivery · 4+ years of experience in project management · Strong leadership and communication skills · Strong understanding of IT Infrastructure space (Compute, Network, Databases, Storage, Disaster Recovery, Azure Cloud) · Ability to manage and motivate a team. · Excellent problem-solving and analytical skills · Experience with ITIL and other relevant IT service management frameworks · Experience with managing SLAs Essential Duties and Responsibilities: · Manage a team of 64 people responsible for the delivery of IT infrastructure-managed services. · Oversee the transition from the incumbent vendor to NexTurn. · Ensure that all SLAs are met. · Develop and implement service delivery plans. · Monitor and manage service performance · Identify and resolve service delivery issues · Manage the budget for the service delivery team · Build and maintain relationships with client stakeholders · Report on service delivery performance to senior management. Responsibilities of Business Continuity Planning & Disaster Recovery Manager · Oversee and govern application teams for annual BIA re-certifications. · Document the information provided and develop findings list in ARCHER following the BIA review. · Leverage the findings list to develop the critical recovery metrics needed to prepare disaster recovery plans. · Oversee and govern application teams for annual DR plan re-certifications. · Identify critical policy/standard gaps that are missing or not identified dealing with disaster recovery plan and provide them in a concise format for inclusion in the disaster recovery plan. · Support the Application teams with executing Disaster Recovery validations through test events or tabletop exercises. · Assist application teams with the onboarding of applications to the ARCHER platform and Disaster Recovery program. · Prepare detailed Disaster Recovery execution reports highlighting performance test goals, requirements, tests conducted, methodology used, timestamp of execution, test configurations with the findings, bottlenecks, observations, suggestions on tuning & improvement areas. · Work with auditors to provide required artifacts in support of both internal and external audit. · Management reporting monthly on compliance status and progress during each calendar year. · Work with ARCHER, Application, Cyber Security, IT Operations, and Infrastructure Team for maintaining the CMDB and CI and any other dependencies related to application’s Disaster Recovery solutions. · Provide a proactive, positive, and can-do attitude to resolve and support the application team and other teams across the organization with Disaster Recovery requirements. · Lead the organization's response to a disaster or other disruption, including coordinating crisis management activities and restoration efforts. Desired Skills and Experience: · Experience in the IT infrastructure managed services industry · Experience in transitioning from one managed services provider to another · Experience with Agile and DevOps methodologies · Experience with cloud computing technologies · Experience with security and compliance requirements
Abhishek Chellumala VEDAINFO INC Office:-310-929-1616 EXT 113 Direct:-+1 310-589-4470 E-Mail:-Abhishek@vedainfo.com www.vedainfo.com | 
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