Hi,
This is Sravan Kumar from Vedainfo and I have the below requirement with our Esteemed Client so please let me know if you are comfortable or if you have any consultant to submit
Title: Production Support Lead | Telecom domain
Location: Denver, CO
Duration: 6 Months
Job Details:
Must Have Skills (Top 3 technical skills only) *
1. Level 2/3 Production Support Operations lead familiar with telecom services (OSS Domain ProvisioningActivation) 2. Well versed on setting up initial operational processes SoP MoP and other baseline activities for a new application service launch from scratch
3. Well versed with production systems alert monitoring tools and tracking dashboards (AppDynamics, Nagios, Remedy, ALM, Jira)
Detailed Job Description:
o Level 2/3 Production Support Operations lead familiar with telecom services (OSS Domain: Provisioning/Activation)
o Well versed on setting up initial operational processes’ SoP / MoP and other baseline activities for a new application service launch from scratch
o Well versed with production systems’ alert monitoring tools and tracking dashboards (AppDynamics, Nagios, Remedy, ALM, Jira)
o Hands-on experience in troubleshooting / triaging production issues on the OSS domain (Splunk / ELK log search/query)
o Familiar with REST API / Endpoints’ testing using CURL / Postman for issue reproduction / fix verification
o Familiar with system patching, configuration scripts maintenance, Cloud PAAS environments (AWS)
o Knowledge about OSS / BSS architecture in mobile / telecom services
o Awareness about load balancers, service scaling, API gateway, health check monitors,
o Worked on automation using Python or any scripting language to monitor system performance and accordingly do capacity planning
o Knowledge on troubleshooting Memory / Resource issues on the servers and have worked on platform optimizations/resource rationalizations
o Familiar with Kanban execution model for operational issues tracking, wiki documentation, executive dashboard reports on SLA/MTTR etc…
o Ability to do proper RCA and share detailed reports for product enhancement / support incident reductions
Minimum years of experience*: 5+
Certifications Needed: No
Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
1. Handson experience in troubleshooting triaging production issues on the OSS domain Splunk
ELK log searchquery
2. Familiar with REST API Endpoints testing using CURL Postman for issue reproduction fix
verification
3. Familiar with system patching, configuration scripts maintenance, Cloud PAAS environments
AWS
Any additional information you would like to share about the project specs/ nature of work:
Awareness about load balancers, service scaling, API gateway, health check monitors.
Worked on automation using Python or any scripting language to monitor system performance and accordingly do capacity planning
Knowledge on troubleshooting Memory Resource issues on the servers and have worked on platform optimizations resource rationalizations
Familiar with Kanban execution model for operational issues tracking, wiki documentation, executive dashboard reports on SLAMTTR etcoLevel 23 Production Support Operations lead familiar with telecom services OSS Domain ProvisioningActivationoWell versed on setting up initial operational processes SoP MoP and other baseline activities for a new application service launch from scratchoWell versed with production systems alert monitoring tools and tracking dashboards AppDynamics, Nagios, Remedy, ALM, JiraoHandson experience in troubleshooting triaging production issues on the OSS domain Splunk ELK log searchqueryoFamiliar wi
Thanks
Sravan Kumar
310-929-1147
Certified Women Owned Minority Business Enterprise {WMBE}
3868 Carson Street, Suite 204, Torrance, CA 90503 | Offices: USA, India, Australia
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