| NO OPT & CPT VISA'S Hello, My name is Jaya and I am a Staffing Specialist at Veda Info Inc. I am reaching out to you on an exciting job opportunity with one of our clients. Please find the JD below and kindly respond with the below details if interested:
Job Title: IVR VOICE ENGINEER • Duration of the project for which the subcon will be onboarded – 1 year
MUST HAVE SKILLS SYNOPSIS ------------------------- • Exp. in IVR contact center • Exp. in CISCO - Contact Center Management • Exp. in UCCX • Exp. IPCC Express or • Exp. in Calabrio Recording Services and Support **************************************************************************************************************************************************************************************************************************************************************************** Job Description: • Design, implement and maintain complex CISCO UCCX and 3rd Party contact center applications for use in call centers • Assess, design and document technical requirements supporting business needs. • Provide team support and process improvements through individual contributions • Perform other related duties as assigned by leadership • Strong Knowledge on UCCX11.6 ,12.5 ,12.6 versions • Strong working knowledge of Cisco Contact Center Components including Cisco finesse, CUIC, Application management, Script management, DRS, Script editor, UCCX administration and reporting • Knowledge on wallboards and Informix DB • Strong knowledge on Calabrio Recordings Administration and support role. • 2-3+ years of experience in the areas of unified communication, VoIP support, with hands-on experience in troubleshooting Cisco UCCX • Experience with CUIC or similar contact center reporting platforms • Very Good understanding on IVR Call flows and able to create new scripts • Good knowledge on Oracle / SQL Database • Working knowledge with network monitoring and troubleshooting tools like solar winds • Knowledge on RTMT tool • Knowledge on web ex soft phone
If this job/position is not suitable to you, please refer a candidate and earn a referral bonus. Vedainfo Referral Program is one of the best in the industry! Contact us for more details. Thanks, Jaya Technical Recruiter Vedainfo Inc Office: 310-929-2578. EXT: 129 Direct: 310-929-2578. E-Mail: jaya@us.vedainfo.com www.vedainfo.com Certified Women Owned Minority Business Enterprise {WMBE} 3868 W Carson Street, Suite 204, Torrance, CA 90503 | Offices: USA, India, Australia, UK and New Zealand | 
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