This requirement is only for H1B / GC / US Citizens / GC EAD / H4 EAD / L2 EAD - NO OPT EAD Job Title Cisco Contact Center Consultant | IVR Location Newport beach, California Duration 6 Months Job Description Job Title* Cisco Contact Center Consultant | IVR Work Location & Reporting Address* Newport Beach CA 92660 Rate* C2C OR W2 all-inclusive (profiles above BR will be disqualified) Target Start Date* 01 May 2020 Does this position require Visa independent candidates only? No Minimum years of experience*: 5+ Certifications Needed: No Interview Process (Is face to face required?) No (SKYPE/Video Conference) Job Details: Lead - Cisco Contact Center applications Technical Hiring Criteria (Must Haves) * Programming Languages: Cisco IVR , Java , ICM * Platform/Environment: Cisco * Database Management System: Oracle but not Mandatory * Application Packages, etc.: Cisco * Years of experience on each of the Technical must have skills: 5 years * Any Certifications required: NO 1. Hands on experience on Cisco Contact Center applications like CVP, UCCE, CUIC 2. Good programming knowledge on Java 3. Good experience in development and production support in CVP Call Studio Detailed Job Description: - Experience in Cisco IVR , ICM , Java development . - Experienced in handling support projects . - Experience in writing ICM scripts . - Knowledge in Aspect WFM , Dialer and NICE recording solutions. - Knowledge of onsite offshore model. Top 3 responsibilities you would expect the Subcon to shoulder and execute*: 1. Team handling skills 2. Working with Business and other stakeholders 3. Good knowledge of Estimation Techniques Thanks, Tabitha Monisha Rayi Office: 310-818-4424 Ext:157 E-Mail: tabitha@us.vedainfo.com www.vedainfo.com Certified Women Owned Minority Business Enterprise {WMBE} 3868 Carson Street, Suite 204, Torrance, CA 90503 | Offices: USA, India, Australia, UK and New Zealand
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