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Hi,
Currently, I am working on the position "Cisco Contact Center (IVR) Consultant" at Newport beach, CA. If you are keeping your options open, please reply with most recent copy of your resume. Client: Infosys Job Title: Cisco Contact Center (IVR) Consultant at Newport beach, CA Job Type: Contract Job Duration: 6+ months Job Description: Job Details: Lead - Cisco Contact Center applications
Technical Hiring Criteria (Must Haves)
* Programming Languages: Cisco IVR , Java , ICM
* Platform/Environment: Cisco
* Database Management System: Oracle but not Mandatory
* Application Packages, etc.: Cisco
1. hands on experience on Cisco Contact Center applications like CVP, UCCE, CUIC
2. Good programming knowledge on Java
3. Good experience in development and production support in CVP Call Studio
Detailed Job Description:
- Experience in Cisco IVR , ICM ,Java development .
- Experienced in handling support projects .
- Experience in writing ICM scripts .
- Knowledge in Aspect WFM , Dialer and NICE recording solutions.
- Knowledge of onsite offshore model.
Minimum years of experience: 5+
Responsibilities:
1. Team handling skills
2. Working with Business and other stakeholders
3. Good knowledge of Estimation Techniques
If this job/position is not suitable to you, please refer a candidate and earn a referral bonus. Vedainfo Referral Program is one of the best in the industry! Contact us for more details.
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