Hi,
Job Title: Production Support Lead | Telecom domain Location: Denver, Colorado
Duration: 06 months+ extension possible
No. of Positions: 1
Position Type: C2C
Job Description:
o Level 2/3 Production Support Operations lead familiar with telecom services (OSS Domain: Provisioning/Activation)
o Well versed on setting up initial operational processes’ SoP / MoP and other baseline activities for a new application service launch from scratch
o Well versed with production systems’ alert monitoring tools and tracking dashboards (AppDynamics, Nagios, Remedy, ALM, Jira)
o Hands-on experience in troubleshooting / triaging production issues on the OSS domain (Splunk / ELK log search/query)
o Familiar with REST API / Endpoints’ testing using CURL / Postman for issue reproduction / fix verification
o Familiar with system patching, configuration scripts maintenance, Cloud PAAS environments (AWS)
o Knowledge about OSS / BSS architecture in mobile / telecom services
o Awareness about load balancers, service scaling, API gateway, health check monitors,
Must Have Skills:
1. Level 2/3 Production Support Operations lead familiar with telecom services (OSS Domain ProvisioningActivation)
2. Well versed on setting up initial operational processes SoP MoP and other baseline activities for a new application service launch from scratch
3. Well versed with production systems alert monitoring tools and tracking dashboards (AppDynamics, Nagios, Remedy, ALM, Jira)
Certifications Needed : NO
years of experience : 5+ years
Interview Process (Is face to face required?): NO
Thank you,
Best regards,
Sarat Chandra
Certified Women Owned Minority Business Enterprise {WMBE}
3868 Carson Street, Suite 204, Torrance, CA 90503 | Offices: USA, India, Australia
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