Hi,
This is Ken Parker,
We are looking for IVR Tester @ Tampa, FL. If you are interested kindly send your updated resume and rate you are looking for this position on C2C/W2 hour.
JOB DETAILS:
Client : Infosys Technologies Limited
Job Title : IVR Tester
Location : Tampa, FL (Currently Remote)
Duration : 6 Months + Ext possible
No. of Positions: 02
Position Type : Contract
DETAILED JOB DESCRIPTION
Job Details:
Must Have Skills (Top 3 technical skills only) *
1. Good Communication Skills
2. IVR testing
3. Functional Testing
Nice to have skills (Top 2 only)
1. Knowledge in Utilities Domain
2. Experience in HP Quality Center , ALM, JIRA , Azure devops
Detailed Job Description:
Detailed Job Description:
• Well versed in Agile/scrum methodology. Worked on testing IVR call flows Testing experience of voice natural language processing (NLP), DTMF, call routing treatment, TFNs, voice/Text to speech (TTS) prompts, barge ability, call trees, call module mappings.
Tested the IVR/VRU applications involving Nice Call Routing Platform. Testing Methodology and Test Plan Formulations.
• Test Case analysis and design, Test Script development and Test Coverage Hands-on experience with Test Management Tools like HP Quality Center , ALM, JIRA , Azure devops Defect tracking using defect management tools.
Experienced in API and Web Service Testing using SoapUI and Postman on SOAP /REST Protocols.
Top 3 responsibilities
1. Test Plan and test Cases Preparation
2. Test Execution and Test reports preparation
3. Coordination with stakeholders and defect management and Onshore/Offshore Co-ordination
Any additional information you would like to share about the project specs/ nature of work: Review the demos of existing systems, create requirement documents, estimate effort, review test design/plans and test cases, ensure optimum test environment is setup, and coordinate with client and internal team on status updates WITH the objective of ensuring the highest levels of service offerings to clients in testing WITHIN the guidelines, policies and norms of Infosys.
Thanks & Regards
Ken Parker
Recruiter, Vedainfo Inc.
P:818-791-0113
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