Location: Chicago, IL(Onsite)-- Hexaware
Job Description
We are looking for a passionate and experienced Operations Lead to join our team. You will play a key role in leading and managing our Data operations and managed services support engagement, ensuring efficient and effective delivery of services.
Responsibilities:
· Lead and manage multiple teams, fostering a collaborative and productive work environment.
· Build strong relationships with clients and serve as their primary point of contact for day-to-day data operations and managed services engagement.
· Facilitate clear and effective communication between internal and external stakeholders, ensuring everyone is aligned and informed.
· Oversee daily operational activities, identifying and implementing improvements to streamline processes and maximize efficiency.
· Provide support for the operational and maintenance of the data landscape, leading the engagement with both onsite and offshore teams.
· Design, implement, and manage operational systems, processes, and policies that are aligned with project goals and client expectations.
· Prepare key metrics, including support SLA metrics and ITIL ServiceNow reports, presenting them to clients in regular meetings.
· Possess strong working knowledge of various data integration and business intelligence tools, including Azure ADF, SSIS, Talend, Profisee, SSRS, Power BI, Tableau, and Qlik.
· Continuously develop and implement strategies for operational improvement, driving efficiency and effectiveness.
· Lead triage activities and provide support during disaster recovery (DR) drills.
Qualifications:
· Minimum of 12+ years of experience in a similar operational leadership role.
· Proven experience in Operational Delivery Management and Data Operations leadership.
· Proven track record of leading and motivating teams to achieve challenging goals.
· Excellent communication, collaboration, and interpersonal skills.
· Strong analytical and problem-solving abilities.
· Experience working with data integration and business intelligence tools (Azure ADF, SSIS, Talend, Profisee, SSRS, Power BI, Tableau, and Qlik).
· Experience with ITIL service management principles and methodologies.
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