Hi,
We are looking for the below requirement . If you are interested kindly send your updated resume and rate you are looking for this position on C2C/W2 hour.
Job Title: ServiceNow Domain Architect
Work Location: Englewood, CO 80112
Job Details:
Area of expertise – Deep understanding of ITIL/ITSM, CSM (Customer Service Management), FSM (Field Service Management), GRC (Governance, Risk and Compliance), ITOM (IT Operations Management), AI/ML, Integration hub with hands on experience of working across multiple integrations. An exposure to Telecom domain is desirable.
Job Description
Within the telecom domain consulting division, is seeking a senior consulting professional who can interact effectively with Client executives to own RFPs, define and manage requirements, lead requirements track with techno functional capability and work with multidisciplinary teams in large digital transformation programs to deliver Servicenow.
Essential skills
• A fundamental understanding of Servicenow modules, integration hub and hands on experiences with Servicenow integrations (OOTB, Custom) with third party applications
• Represent Infosys in customer RFPs, build Servicenow Solutions that are adhering to the best practices
• Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
• Solution design experience in Service Assurance platforms (customer issue management, ticketing, inventory management, service & network diagnostic, network monitoring (application, experience, performance, resource), workforce management, self-service fulfilment) in global telecom operators
• Exposure to Telecom domain is desirable.
• Collaborate effectively with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests, guide them achieve customer requirements and ensure compliances to the best practices
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
• Business, IT Stakeholders & Vendor Management Skill
• Good experience in Agile way of working (Scrum, User Story, Sprint model), JIRA & Confluence tools
• Analyze the problem faced by the customer, participates in discussions with customer stakeholders to understand the problem, gather further data as required from the customer to define and document the problem and requirements
• Candidate should possess Good Communication & Client- interfacing skills. He should have cross-cultural working experience and should be able to work with multinational clients independently
Thanks,
Jaya
Technical Recruiter
Vedainfo Inc
Office: 310-929-2578. EXT: 129
Direct: 310-929-2578.
Certified Women Owned Minority Business Enterprise {WMBE}
3868 W Carson Street, Suite 204, Torrance, CA 90503 | Offices: USA, India, Australia, UK and New Zealand
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