| Hello, My name is Josh and I am a Staffing Specialist at VedaInfo Inc. I am reaching out to you on an exciting job opportunity with one of our clients. Please find the JD below and kindly respond with the below details if interested. Client : Infosys/ Nissan Job Title:Full Stack Developer Location :Salt Lake City, Utah Duration : 03 months No.ofpositions: 02 Position Type: Contract Must have Skills: 1. Front end & backend Java script, Java, backend 2. Telecom, genesys, ivr, dektop C # .net 3. Salesforce. Detailed Job Description: Good experience in Customer Service technology front end backend java script, Java, backend, telecom, genesys, ivr, desktop C .net, Salesforce. Hands on in production to test end to end including new releases changes Triage issues coming through tickets, alerts, emails and warm transfer to right L2L3 Engineering team Escalate major incidents to command center Follow up on issue closure, drive SLAs. Ensure Knowledge Base updated being leveraged Drive proactive monitoring Ability to provide backup cover Minimum years of experience: 8 years Top 3 responsibilities you would expect the Subcon to shoulder and execute: 1. Triage issues coming through tickets, alerts, emails and warm transfer to right L2L3 Engineering team 2. Escalate major incidents to command center 3. Follow up on issue closure, drive SLAsGood experience in Customer Service technology front end backend java script, Java, backend, telecom, genesys, ivr, dektop C .net, Salesforce
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