| | | | | Hello, Here is an open requirement, kindly respond to this requirement with the below details: Work authorization: Current location: Pay-rate:
Job Title: Full Stack Developer
Work Location & Reporting Address: Salt Lake City, UT,
Does this position require Visa independent candidates only?: Yes
Interview Process (Is face to face required?): No
Job Details:
Must Have Skills (Top 3 technical skills only):
1. Front end & backend Java script, Java, backend
2. Telecom, genesys, ivr, dektop C # .net
3. Salesforce.
Detailed Job Description:
Good experience in Customer Service technology front end backend java script, Java, backend, telecom, genesys, ivr, dektop C .net, Salesforce.Hands on in production to test end to end including new releaseschangesTriage issues coming through tickets, alerts, emails and warm transfer to right L2L3 Engineering teamEscalate major incidents to command centerFollow up on issue closure, drive SLAs. Ensure Knowledge Base updated being leveragedDrive proactive monitoringAbility to provide backup cover
Minimum years of experience: 8 years
Top 3 responsibilities you would expect the Subcon to shoulder and execute:
1. Triage issues coming through tickets, alerts, emails and warm transfer to right L2L3 Engineering team
2. Escalate major incidents to command center
3. Follow up on issue closure, drive SLAsGood experience in Customer Service technology front end backend java script, Java, backend, telecom, genesys, ivr, dektop C .net, Salesforce.Hands on in production to test end to end including new releaseschangesTriage issues coming through tickets, alerts, emails and warm transfer to right L2L3 Engineering teamEscalate major incidents to command centerFollow up on issue closure, drive SLAsEnsure Knowledge Base updated being leveragedDrive proactive monitoringAbility to provide backup cover
Thanks, Jaya Technical Recruiter Vedainfo Inc Office: 310-929-2578. EXT: 129 Direct: 310-929-2578.
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