Sr. UCCE Engineer in Los Angeles, CA// Contract.

This is Syed Mohiuddin from Systel Inc, working as Resource Specialist, I am contacting Sr. UCCE Engineer in Los Angeles, CA. Please share your update your resume if you are available in the job market and let me know your expected salary per annum.

Job type: Contract

Job description:

Sr. UCCE Engineer will help support all administrative and planning aspects of Contact Center and Voice technologies to include Cisco UCCE, ICM Scripting, and CVP Call Studio. Participate in planning and project meeting for the installation of new technology functionality, application configuration, and the design of telecommunication roadmap of devices and services. Adhere to standard operating procedures (SOP's) to guarantee a stable environment. Work closely with business units/end-users. Help with monthly telecommunication system risk analysis and assessment reports. Provide the above-mentioned support in a 24x7 operation.

Primary responsibilities include: 

• Develop complex CVP & ICM scripting
• Administration and monitoring of Contact Center/Voice technologies which include Cisco UCCE, ICM Scripting, CVP Call Studio, Finesse, Nobel Dialer, Jabber, WebEx, Right Fax, Cisco Universal Call Manager

REQUIRED EXPERIENCE:

• 5 to 8 years of progressive hands-on experience in Cisco Unified Communications with a focus on CVP or UCCE
• Demonstrate working knowledge in NICE voice and screen recording technology
• Demonstrate working knowledge of telecommunications equipment and software, i.e. Cisco Application suite
• Experience in document management using SharePoint.
• Experience in creating the technical design documents using MS Visio.
• Required minimum 4yrs of experience in ICM & CVP scripting.
• Experience in troubleshooting issues providing efficient resolutions that minimizes downtime.
• A team player with excellent written and verbal communication skills and strong organizational skills.
• Must have a service-oriented attitude with excellent problem solving and analytical skills.
• Ability to work independently, self-motivated, and highly focused are required. 
• Ability to thrive in a changing environment. Ability to manage multiple projects with multiple priorities. 

Thanks for your time and consideration…!!

Syed Mohiuddin
Resourcing Specialist
syedm@systelcomputers.com
PH: - 678-250-9876

SYSTEL INC | Alpharetta, GA – 30005.

National Supplier of The Year – 2015 by NMSDC

A Certified (MBE) Minority Business Enterprise

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