Hi,
My name is Murali Jalla and I am a Staffing Specialist at Vedainfo Inc. I am reaching out to you on an exciting job opportunity with one of our Client
Job Title: Desktop support lead
Work Location with Zip code: New York , NY 10152
Duration of the project: more than 6 months
DETAILED JOB DESCRIPTION
This requirement is for Desktop support lead role and though JD indicates minimum exp as 8+ but candidate having exp around 15 years (overall) will fit to job title.
Profiles are not experience as lead, seeking part time employment etc are major reason of rejection. From the qualified profiles PM has have kept only 6 profiles and rest are rejected.
We need to have profiles having Lead role exp in desktop support. candidate having exp around 15 years (overall) with profiles having Lead role exp in desktop support will work
Please check with candidates about Lead role exp in desktop support and if candidates are interested then please submit
Please share more profiles accordingly .
* 15 + experience in End User Environment providing Deskside IT support, Audio/Video services, preferably in managing outsourced IT services *
* Demonstrated experience and knowledge across all facets of End user computing, Audio/Video, Cyber/IT Security and infrastructure (e.g., o365 cloud environments, IT equipment room operations) *
* Preferred at least MCSE, CCNA & ITIL certification
* Strong customer service focus and experience working with both end users and senior leadership
* Strong project management skills & ability to work in strategic / operational environments * Excellent written and verbal communication
* Demonstrated experience as a leader with people & vendor management
* Stakeholder management that includes senior executives as end users, vendor/partners, overseas office colleagues
Individual accountabilities:
Responsible for supporting Head of Tech Ops and Infra Services in delivery of managed IT services including End User Computing, Audio/Video services, Mobile device management, IT service management, and application management
* Diagnose and resolve hardware and software issues in conjunction with Central IT Service Desk.
* Perform installation, configuration and deployment of operating systems and standard software for laptops and desktop computers
* Able to perform basic Audio/Video related troubleshooting (Crestron, VoIP, Skype for Business, Microsoft Teams, meeting room equipment fitouts) *
* Provide Audio & Video (AV) support for office meetings and conferences, activities include establishing Video Conference sessions, dialling into Audio Conference and troubleshooting AV related issues.
* Assist in the setup of new hires computers and mobile devices based in accordance with the Policies and Procedures Manual. (New hire accounts are provisioned by Central IT Service Desk)
* Configure and support mobile devices (i.e. iOS Mobile devices on iPhone and iPad)
* Verify and/or troubleshoot any computer building issue using the SOE/build image provided.
* Support evaluation and procurement of new IT equipment (laptops, desktop computers, printers and IT peripherals).
* Assist in the assessment and evaluation of recommended computer model(s).
* Assess and update endpoint devices with antivirus files and also to handle security incidents such as malware and virus attacks - by isolating the computer and to cleanse base on guidance from Vendor IT Security team.
* Preventive Maintenance to cover the computer endpoints, rebuilding each computers once a year to keep it up-to-date in terms of configuration, software and updates, and to keep performance at agreed levels
* Provide on-site support including monitoring of IT Infrastructure equipment in server/hub room.
* Provide on-site support and co-ordination with IT vendors and service Providers
* Perform regular (or daily) checks on IT Infrastructure to ensure availability and performance. Conduct Preventive Maintenance on IT Equipment to lessen the likelihood of breakdown or enhance performance.
* Maintain IT asset (hardware and software) inventory through active tracking, physical verification and asset tagging.
* Secure de-commissioning of obsolete IT Equipment and their disposal as per Customer policies and regulatory requirements
If this job/position is not suitable to you, please refer a candidate and earn a referral bonus. Vedainfo Referral Program is one of the best in the industry! Contact us for more details
Thank you,
Best regards,
Murali Jalla
D: +1 310733-1192, Office:310-929-1616 EXT: -120
Certified Women Owned Minority Business Enterprise {WMBE}
3868 Carson Street, Suite 204, Torrance, CA 90503 | Offices: USA, India, Australia
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