Job Title ServiceNow Portal Consultant
Location Seattle, Washington
Duration 6+ Months
Job Description
Note - Client needs someone who can work ONSITE 5 days a week,
this not a REMOTE role.
NEED - SERVICENOW PORTAL ADMIN + DEVELOPER - ONSITE ROLE
Must have:
* ServiceNow Admin Certification
* Portal Development
* Is candidate ready to work onsite at client location 5 days a week -Y/N?
* Work Location with Zip code? - Seattle, WA
* What is the timeline for the Interview panelist to complete the interview
process? - Should be able to complete earliest as per client availability.
* What is your timeline to deliver the resource to the end-client? - Immediate
* Start date of the project? - As soon as we have resource finalized.
* Does this role require any travel? - No
* Is there a possibility of some remote work due to COVID19 situation? No
- Client wants the resource to work from their office location only.
* Minimum years of experience required?
- More than 5 years in ServiceNow Development and Administration
* Rate: C2C or W2 all-inclusive
* Is Skype/WebEx interview OK? - Yes
ServiceNow Technical Developer:
1. This position is for ServiceNow Developer with technical and communication skills
needed to support ongoing and emerging development and maintenance programs.
2. ServiceNow Developer will work with a team to manage, report and communication
the configuration, implementation and maintenance of a ServiceNow system.
3. Additional duties may include authoring, correcting and updating formal/technical documents, contributing to presentations, supporting design reviews and supporting customer requests for information.
4. Candidates must be professional, self-starters and must possess a positive attitude.
5. It is important that the candidates have a willingness to learn program/
organizational processes and procedures and are willing to recommend
improvements to both.
Responsibilities:
* Perform day to day support, administration and maintenance of the ServiceNow
platform
* Demonstrates requirements gathering and analysis, solution design, development
task management, quality assurance, configuration and release management and deployment
* Work closely with the ServiceNow functional team to build workflows to manage processes received internally from teams and projects.
* Develop, configure and improve core and custom applications
* Work directly with end users to resolve support issues within ServiceNow
* Monitor health, usage, and overall compliance of ServiceNow
* Develop systems integrations and process automation
* Perform installation and testing of ServiceNow updates and new releases
* Demonstrates working knowledge of ServiceNow core architecture and
especially modules such as CMDB, Discovery, Incident/Change/Problem Management, Orchestration, Service Mapping (a must)
* Integrates ServiceNow with third-party tools like Jira, Qualys etc.
* Effectively analyze and solve problems
* Ability to work directly with internal (IT) and external clients
* Enforce and automation infrastructure traceability and repeatability relating to configuration environment management
* Identify system deficiencies and recommend solutions
* Ensure appropriate tools and processes are in place to have development/test/
production environment that is reliable and reproducible
* Adhere to organizational ITIL and ITSM standards
Other Functions:
* Be able to work independently and in a team, environment managing a range
of situations involving business stakeholders, vendor partners and technical resources.
* Submit detailed records in a timely manner (time sheets, tickets, reports, etc).
* Attend and participate in regularly scheduled team meetings.
* Available for on-call and emergency response as needed.
* Identify and escalate business and technical opportunities as appropriate.
* Maintain a high level of professionalism with business stakeholders, vendors
and staff.
* Other duties as assigned
Required Skill Set:
* Expert ServiceNow administration experience, ServiceNow Admin Certification
is required
* Expert knowledge with ServiceNow ITSM module
* Expert knowledge in developing workflows, business rules, UI Pages, UI actions,
catalog items
* Demonstrate knowledge of JavaScripts, Angular JS
* Demonstrate knowledge of various ServiceNow integrations with any other
external tools like Qualys, Jira, Okta etc.
* Must have expert knowledge on how Rest API works with ServiceNow.
* Demonstrated experience relating to Application Dashboard establishment to
support various reporting
* Experience working with SAFe, Agile Framework
* Demonstrate experience working with managing CMDB in ServiceNow.
* Expert knowledge relating to ServiceNow Dev instance establishment and migration
to Test and Prod changes
* Must demonstrate senior level ability to write detailed documentation
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