This requirement is ONLY for H1B / US CITIZENS / GC’S / GC-EAD / H4-EAD / L2-EAD / TN Visa - NO OPT / NO CPT
Job Title AVAYA VOICE/ VOIP ENGINEER
Location Columbus, Ohio
Duration 6 Months
Job Description
Job Title: AVAYA VOICE/ VOIP ENGINEER
Work Location & Reporting Address: Columbus, OH 43240 OR Groveport OH
Rate: $/hr on C2C or $/hr on W2 all-inclusive
• Does this role require any travel: No
• Is there a possibility of some remote work due to COVID19 situation: Yes
• Visa dependent candidates: Yes
• Would you require the candidates to meet you for in-person interview: NO
• Is Skype/WebEx interview OK: WebEx with Video
• Education Qualification required: BE In Computer Science, Electronics and Telecommunications or Information Technology
• Certifications Needed: AVAYA / ACSS or ACE
Job Details:
Minimum years of experience: 7+ years
Must Have Skills
Product knowledge:
• Avaya Communication Manger Core (ACM) and Gateway
• Avaya Modular Messaging (MM)
• Avaya One-X Portal
• Avaya Session Manager (ASM)
• Avaya System Manager (SMGR) and System Platform (SP)
• Avaya Application Enablement Services (AES)
• Avaya Interactive Voice Response (IVR), Voice Portal (VP) and Enterprise Portal (AEP)
• Avaya Call Management System (CMS)
• Nice voice logger
• Avaya Aura Contact Center (AACC)
• SIP trunking and Session border controllers (ACME / Avaya SBCE / Cisco CUBE).
Detailed Job Description:
• Has good understating of Avaya IP telephony and VOIP terminologies/technologies like H.323, H.248, SIP, SBC’s, T1 and E1 concepts.
• Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services.
• Experience on Multi-Vendor OEM for Voice, Video & Call Center application integration.
• Monitor and ensure availability of Contact Center and Enterprise Telephony applications.
• Provide inputs for capacity management.
• Has good understanding of ITIL process and perform Incident, Problem and Change management.
• Perform Root Cause Analysis and perform procedures to eliminate the cause.
• Maintain and contribute to troubleshooting knowledgebase.
• Perform trend analysis.
• Add/Remove, test and deploy changes to features supported in the Contact Center and Telephony applications.
• Co-ordinate with OEM vendor to upgrade and patch the listed contact center applications.
• Continuously review/Update operational documentation for Contact Center.
• Perform proactive monitoring, upgrade and patch management.
• Assist implementation team for new configurations and projects by providing inputs from steady state perspective.
• Identify appropriate support tool and recommend during implementation.
• Identify components for proactive monitoring and preventive maintenance with health check periodically and document the process/steps.
Thanks,
Tabitha Monisha Rayi
Office: 310-818-4424
Certified Women Owned Minority Business Enterprise {WMBE}
3868 Carson Street, Suite 204, Torrance, CA 90503 | Offices: USA, India, Australia, UK and New Zealand
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