Hi Professional,
I hope this message finds you well.
I came across your profile and was impressed by your background and experience. We are currently hiring for the position of Engagement Manager, and based on your skill set, I believe you could be a great fit for this opportunity.
Here are a few quick details about the role:
Job Title: Engagement Manager
Location: Portsmouth, New Hampshire
Job Type: Contract
Job Description
JOB DESCRIPTION:
"The Engagement Manager will be responsible for leading and governing endtoend client engagements within the Property Casualty PC Insurance Billing domain This role requires strong delivery leadership deep PC Billing expertise and proven experience with Majesco Billing solutions
The Engagement Manager serves as the primary point of accountability for scope schedule budget quality and client satisfaction while ensuring successful execution of billing transformation implementation or enhancement programs
Key Responsibilities
Engagement Delivery Leadership
Own and manage the overall client engagement from initiation through delivery and closure
Act as the single point of contact for senior client stakeholders ensuring alignment on objectives expectations and outcomes
Define engagement strategy delivery approach milestones and success metrics
Ensure delivery of programs within agreed scope timelines and budget
Proactively identify delivery risks and drive mitigation strategies
PC Billing Domain Leadership
Provide leadership and advisory support across PC Billing functions including
Billing plans and invoicing
Payments and allocations
Installment schedules
Cancellations and reinstatements
Collections dunning writeoffs and refunds
Serve as a domain SME guiding solution design and validating billing processes against business needs
Ensure billing solutions align with state regulations compliance and financial controls
Majesco Billing Oversight
Lead engagements involving Majesco Billing implementations upgrades migrations or enhancements
Provide oversight on Majesco Billing modules configurations and integrations
Partner with solution architects and technical leads to
Validate functional design
Ensure alignment with Majesco best practices
Assess impact of customizations and enhancements
Review and approve major billing design decisions and change requests
Client Relationship Management
Build and maintain trusted advisor relationships with client executives and business leaders
Lead executivelevel status reviews steering committee meetings and governance forums
Manage client expectations and ensure transparency in delivery progress and challenges
Identify opportunities for value creation process optimization and followon work
Program Financial Management
Manage engagement financials including
Budget tracking and forecasting
Resource planning and utilization
Invoicing and revenue recognition
Ensure adherence to contractual commitments and SLAs
Support preparation of proposals SOWs and change orders
Team Leadership Collaboration
Lead crossfunctional teams comprising
Business Analysts
Solution Architects
Developers
QA and UAT teams
Provide coaching mentorship and performance feedback to team members
Foster a collaborative highperformance delivery culture across onshore and offshore teams
Governance Risk Quality Management
Establish and enforce engagement governance and delivery standards
Oversee quality assurance across requirements design development testing and release phases
Ensure compliance with internal delivery methodologies Agile Waterfall or Hybrid
Escalate issues as needed and drive timely resolution
Required Qualifications
Experience
10-15 years of experience in insurance technology or consulting roles
5 years of experience in an Engagement Manager Program Manager or Delivery Lead role
Strong handson experience in PC Insurance Billing
Demonstrated experience leading Majesco Billingbased engagements preferred
Skills Expertise
Deep understanding of PC billing lifecycles and operations
Strong knowledge of Majesco Billing architecture and functional capabilities
Proven ability to manage large complex multiworkstream programs
Strong financial commercial and contract management skills
Familiarity with Agile SAFe and Waterfall delivery models
Soft Skills
Exceptional communication and executive presence
Strong stakeholder management and negotiation skills
Strategic thinker with handson execution capability
Ability to manage ambiguity and complex decisionmaking
Resultsdriven with a strong focus on client satisfaction
Preferred Qualifications
Majesco Billing certification or implementation leadership experience
Experience with billing modernization cloud migration or digital billing initiatives
Prior experience in consulting or SI environments
Exposure to integrations with Policy Admin Claims GL Data Warehouse and Collections systems
If this aligns with your current interests or you'd like to know more, I’d be happy to connect and discuss further. Feel free to share your updated resume or let me know a convenient time to talk.
Looking forward to hearing from you.
Regards,
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