Job Opportunity - Delivery Manager Position at New York

Hi Professional,

We are looking for an experienced Delivery Manager. Please share your best profiles. 

Here are a few quick details about the role:

Job Title: Delivery Manager

Location: New York - Onsite

Job Type: Contract (H1B and H4EAD)

Job Description

Job Description: Onsite Delivery Manager

Role Overview

The Onsite Delivery Manager is responsible for overseeing the strategy, development, enhancement, and ongoing management of the Agile release train (ART) This role ensures that team release train delivers to the business goals by collaborating with cross-functional teams such as Product, Engineering, Support, and Customer Success.

Key Responsibilities

Agile release train (ART) strategy and ownership

Own the end-to-end lifecycle of the ART, from roadmap planning to execution.
Define vision, features, and enhancements aligned with ART customer needs and business objectives.
Analyse user data and behaviour to drive continuous improvements.

Product & Requirement Management

Gather and document functional requirements, user stories, and acceptance criteria.
Collaborate with Engineering and other teams to design and implement user requirements
Conduct UAT, validate releases, and ensure high-quality delivery.

Customer Experience & Support

Ensure the portal delivers a simple, intuitive, and reliable user experience.
Work closely with Customer Success to incorporate feedback and improve usability.
Provide support documentation, FAQs, and onboarding materials for end users.

Stakeholder Management

Act as the primary point of contact for internal and external stakeholders regarding portal features and functionality.
Communicate releases, updates, timelines, and issues proactively.

Performance Monitoring & Analytics

Track KPIs specific to Agile release train including customer satisfaction.
Identify pain points and propose data-driven optimizations.

Security & Compliance

Ensure that the delivery complies with security, privacy, and industry standards.
Coordinate with security teams to enable authentication, authorization, and audit controls.

If this aligns with your current interests or you'd like to know more, I’d be happy to connect and discuss further. Feel free to share your updated resume or let me know a convenient time to talk.

Looking forward to hearing from you.

Regards,
Sumaiya Iqbal
Team Lead
sumaiya.iqbal@avanceservices.us

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