*Note: NO OPT's & CPT's
Hi,
I am Melvin from Vedainfo Inc, is a highly recognized provider of professional IT Consulting services in the US. Here is our open requirement which can be filled immediately. Kindly respond to this requirement with your contact info, rate and current location info to speed up the interview process
Client:Infosys
Job Title:Windows OS Systems Support
Location:Folsom, California
Contract Duration: 12 Months+Extendable
Experience: 05+ Years
Job Details:
Must Have Skills (Top 3 technical skills only) *
• Strong PC troubleshooting skills - Troubleshooting on Desktops\Laptops in case of issues with various components and drivers.
o Example: Wireless, LAN, Serial I/O, Graphics, Audio, Fingerprint reader, Mouse, Keyboard, Blue Tooth, Camera, RST (Storage), Intel Chipset, Management Engines drivers, BIOS and etc.
• Knowledge of Thunderbolt docking Stations and addressing new issues.
• Strong understanding of Windows Internals – Win-10.
• General PC Architecture, OS Architecture, Firmware and Driver Architecture/ Framework.
• Analyze BSODs.
• Read and Analyze Event Viewer logs.
• Ability to use available Microsoft and 3rd party tools to analyze PC failures and performance issues.
• Troubleshoot and analyze complex issues and determine root cause.
• Domain knowledge: WLAN Network Protocols, Audio, Graphics Standards and Firmware/CSME/TPM.
• Drive Health KPIs and validation metric definitions.
• Identify, Assess, and drive implementation of changes to the drivers and Firmware deployed in the environment.
• Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
• Raising Package creation request and management for easy patch updates.
• Knowledge of Windows Performance tools.
• Strong verbal and written communication skills, with ability to create clear and concise documentation.
• Platform hardware maintenance
Nice to Have Skills:
• Expert in Sysinternals suite.
• Experience with IBM, Power BI and/or SCCM/MECM reporting tool.
• Very good in using tools Wind DBG and Performance Analyzer.
• Understanding of Windows Panther Logs.
• Windows Telemetry.
• Aware of Agile\KANBAN methodology.
Job Description:
The candidate will be part of Configuration and Integration including Health component in this role.
• The ability to manage drivers and firmware release patching in environment by adopting the ones having least failure rate. Reason for release patch can be Health (any specific issue being fixed by the new driver), Latest windows feature update, Information security asks for addressing any specific vulnerability, Driver enhances device’s performance
• Update driver detection from a variety of sources through continual monitoring of the system as a whole. These can be self-detection /monitoring, or from outside companies, business units, or other teams.
• Update frequency can be at least once a year, handle efficiently multiple platform drivers update as one patch package to limit disruption and reboots for end users
• The goal is to drive the fault rates as low as possible and let those versions remain for at least 12 months if possible.
• Expected to own the lower level stack of the PC’s for all models supported in the environment (typically ~40+ models).
• Exposure in any or multiple domains such as WLAN, Graphics, Firmware, BIOS and drivers etc.
• Expert in troubleshooting the driver/firmware/hardware issues. Perform root cause analysis based on event logs and crash dumps.
• Provide updated driver release from OEM (HP\Lenovo\Dell) or Intel site if available to resolve the issue
• Proactive checking for the need to make a change in the environment from a variety of data points, assessing the risks/tradeoffs of that change, prioritizing and driving the release of fix most needed
• Drive KPI’s for respective domain
• Handling Ticket at level 5 for closure by reaching out the End user, troubleshooting the issue and provide the solution.
• Work with multiple stakeholders such as site supervisors, Packaging team, deployment team, Build Team etc. to maintain the environment supported by Intel IT
Melvin Roberts
☎: 310-929-1383 x 101
My timings are 9AM EST to 5.30 PM EST.
If this job/position is not suitable to you, please refer a candidate and earn a referral bonus. Vedainfo Referral Program is one of the best in the industry! Contact us for more details.
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