IDC Technologies: Jaya-SALESFORCE TECH LEAD @ Scottsdale, AZ

Tuesday 28 September 2021

Jaya-SALESFORCE TECH LEAD @ Scottsdale, AZ

NO OPT & CPT VISA'S

Hello,

My name is Jaya and I am a Staffing Specialist at Veda Info Inc. I am reaching out to you on an exciting job opportunity with one of our clients.

Please find the JD below and kindly respond with the below details if interested:

• Job title: SALESFORCE TECH LEAD

• Work Location with Zip code: Scottsdale AZ 85260

Must Have Skills (TOP 3 SKILLS)

Salesforce Administration

Salesforce Development

SALESFORCE TECH LEAD JD:

Essential Functions

· Serve as the subject matter expert and platform owner for all assigned systems. Provide a detailed understanding of platform architecture, how customers interact with the

systems, and how the assigned systems are supported.

· Act as a training resource for the staff in all technical and operational support areas for assigned systems.

· Participate in all application or environmental enhancement projects as subject matter expert to ensure reliability, scalability, functionality, capacity, and performance are not adversely impacted.

· Performs user acceptance testing (UAT)/ testing as applicable and deploys code into production.

· Documents all new application functionality, including workflow diagrams, and assists in training support staff.

· Provide escalation support and triage for system issues prior to assignment to Engineering/Technology experts including assigning priorities

· Act as the escalation point for critical problem resolution including internal communications and root cause analysis

· Provide day to day oversight of the assigned systems and functionality. This includes approval of all changes made to the environment and owner of critical problem resolution

Qualifications

· Bachelor’s Degree in Computer Science, Business, or related field, or equivalent experience.

· Seven plus years of knowledge and/or experience in development, project management, and requirements for systems performance and reliability.

· Knowledge and/or experience in financial institution operations related to assigned platform capabilities.

· Ability to analyze problems and review multiple alternate solutions including analysis of advantages and disadvantages and make decisions.

· Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.

· Ability to manage multiple priorities and high severity incidents

Salesforce Criteria

· Salesforce administration experience

· Certified Salesforce.com Administrator (ADM-201) preferred

· Experience producing clean, efficient and maintainable Salesforce CRM platform configurations

· Experience in Salesforce CRM administration include managing multiple user setups, user roles, profiles, security, business rules, and permission sets, customization of objects,

fields, record types, page layouts, formulas, validations, configure workflows, knowledge management, and create Reports/Dashboards

· Experience with Service Cloud, Sales Cloud and Telephony integration

· Experience integrating Salesforce with other systems

· Experience using Salesforce data tools and/or data migration tools

· Experience with Salesforce Shield (Audit trail, event monitoring, and platform encryption)

· Experience with data loads using CRM Fusion/Demand Tools, Dataloader

· Development experience with VisualForce and APEX

· Experience conducting Changeset Releases, release code via Atlassian

Thanks,

Jaya

Technical Recruiter

Vedainfo Inc