Virtualization Engineer II – CDW – 100% REMOTE – 6+ Month Contract
Role Overview
Engineers are responsible for the development and delivery of our Managed Services offerings. Engineers apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients. Engineers are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills
Key Areas of Responsibility
? Understand and Deliver Managed Service offerings as outlined in the Service Descriptions and Service Catalog
? Understand and follow the processes and procedures defined in the Standard Operating Procedures manual (SOP).
? Primarily responsible for providing top-level technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for clients.
? Provide innovative technical solutions to complex hardware/software problems.
? Provide design, implementation, and technical support services and consulting to Managed Services clients to meet their business needs.
? Provide detailed and effective communication to internal and external customers
? Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.
? Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met.
Responsibilities
? As an Engineer III provide expert level technical services with little supervision from Supervisors, Team Leads, and Technology Owners
? Ability to follow through with tasks, projects, troubleshooting with little supervision.
? Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management
? Performs scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc).
? Handles several tasks simultaneously (ie: pre-sales, troubleshoots and develops internal network, responds to emergencies).
? Communicates with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
? Responds to all customers professionally and courteously and relays any customer questions or concerns to manager.
? Demonstrates and actively promotes an understanding and commitment to the mission.
? Assist in creating and documenting policies and procedures.
? Understand SLAs in a production environment and proactively strive to meet the commitments.
? Provide support to Service Account Managers, Project Managers and product developers.
? Contribute to written proposals and technical documentation.
? Assist Professional Services team when required with client consultation including assessing and recommending architectural designs/changes to client systems in response to performance issues, growth requirements, etc.
? Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.
? Supports and conducts self in a manner consistent with customer service expectations.
? Tests, evaluates, and develops new products, offerings, and solutions.
? Conducts training of customers and company employees in both formal and informal environments.
? Works directly with Project Managers to update project plans and communicate project status.
The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.
Qualifications
Minimum Qualifications
? Minimum 1-3 years engineering experience.
? BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable.
Other Required Qualifications
? Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.
? Ability to establish customer trust and confidence in the Managed Services knowledge of and concern for customers’ business needs.
? History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines.
? Critical attention to detail and solid creative problem solving skills.
? Ability to perform intermediate root cause analysis.
? Strong organizational, analytical, and problem solving skills.
? Customer Service focused and a high level of professionalism.
? Ability to consistently follow policies and procedures.
? Strong communication and documentation skills.
? Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership.
? Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
? Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.
? Must have good time management skills and be able to meet rigid and urgent assignment schedules.
Preferred Qualifications
? Professional-level previous work experience in many of the following technologies and professional and technical areas:
o Knowledge of virtualization, network and storage concepts
o Knowledge/experience with VMware virtualization technologies and infrastructure.
Thanks & Regards,
Shravan Chidurala
Resource Manager
(W) 312-795-4934
www.rsrit.com / https://youtu.be/dIW5J1R3Vsw
22260 Haggerty Rd, Suite # 285,Northville, MI 48167.
o Knowledge/experience with hyper-converged infrastructure, particularly with Nutanix and VMware vSAN.
o Knowledge/experience with Cisco UCS infrastructure.
o Knowledge/experience with Cisco UCS Director a plus
? Hands-on experience in a large multi-tenant Data Center environment.
? Knowledge/experience with replication and backup technologies.
? Provide day to day operational requirements to include administering multiple virtual environments (infrastructure, hosts, appliances, VMs); alerting and error code response and resolution; ability to perform advanced troubleshooting in all focuses and related technologies.
? Virtual infrastructure performance monitoring & optimization, capacity utilization, trending and reporting.
? Provide environmental status reports and architecture documentation to support teams to assist in monitoring and reporting.
? Responsible for capacity planning and performance analysis of storage, backup and recovery infrastructure.
? Recommends changes to procedures, which result in operational optimization and improved SLAs.
? Provide consulting and mentoring of virtualization technologies on internal and external projects as well as to other teams and coworkers.
? Assist in the product development process of virtualization technologies as needed to further develop technology platforms and service offerings.
? Experience using scripting tools (Microsoft PowerShell, VMware PowerCLI, Cisco UCS PowerTool) to automate both routine and complex tasks.
? Experience writing documentation, including installation guides, best practice guides, change plans and other technical documents.
? Experience working within an environment that has an advanced change management program.
? Ability to communicate with both technical and non-technical customers, both internal and external.
? VMware Certified Professional (VCP) certification is a plus/preferred
? ITIL Foundations Certification is a plus.
Main Technologies: VMware, Nutanix, Cisco UCS, virtualization and hyperconverged infrastructure More detail: • Experience in virtualization management, VMware 6.x and 5.x, Nutanix and Cisco HX • Experience and knowledge of VMware vCenter Server Appliance, VMware vSAN, Cisco UCS Manager and Cisco HyperFlex • Leverage good understanding of SAN/NAS technologies including EMC, Netapp and IBM and networking technologies • Experience with hyper-converged infrastructure including Nutanix and Hyperflex • Ability to manage and deploy operating system changes. • Demonstrate complex problem solving, inductive reasoning, critical thinking, and problem sensitivity at work and in personal circumstances • Strong technical aptitude demonstrated by successful completion of technical certifications, individual mastery of technical topics, or by success in technology-related internships • Ability to effectively communicate with colleagues, customers and vendors • Experience with Service Desk systems such as ServiceNow • Demonstrate technical capabilities and solution offerings for virtualization in the data center, on the desktop, and in the cloud • Excellent communication skills. Notes - We’d like to start interviews right away. Target start date can be 11/11 or 11/18 – whatever works best. Either way, we’d like the person to start ASAP.
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