IDC Technologies: Service Delivery Manager @ Farmington, CT

Wednesday, 22 November 2023

Service Delivery Manager @ Farmington, CT - Hybrid

Hi,

I am Vamsi Krishna from Vedainfo Inc, is a highly recognized provider of professional IT Consulting services in the US. Here is our open requirement which can be filled immediately. Kindly respond to this requirement with your contact info, rate and current location info to speed up the interview process

*Note: NO OPT & CPT

Position: Service Delivery Manager

Location: Farmington, Connecticut (hybrid 3day onsite, 2 day WFO)

Duration: 06 Months

Job Description:

8+ years of experience in IT-managed services, with a focus on service delivery

4+ years of experience in project management

Strong leadership and communication skills

Strong understanding of IT Infrastructure space (Compute, Network, Databases, Storage, Disaster Recovery, Azure Cloud)

Ability to manage and motivate a team.

Excellent problem-solving and analytical skills

Experience with ITIL and other relevant IT service management frameworks

Experience with managing SLAs

Summary:

The Service Delivery Manager/Project Transition Manager will be responsible for delivering IT infrastructure-managed services to our client. This includes managing a team of 64 people, overseeing the transition from the incumbent vendor, and ensuring that all service level agreements (SLAs) are met.

Essential Duties and Responsibilities:

· Manage a team of 64 people responsible for the delivery of IT infrastructure-managed services.

· Oversee the transition from the incumbent vendor to NexTurn.

· Ensure that all SLAs are met.

· Develop and implement service delivery plans.

· Monitor and manage service performance.

· Identify and resolve service delivery issues.

· Manage the budget for the service delivery team.

· Build and maintain relationships with client stakeholders.

· Report on service delivery performance to senior management.

Minimum years of experience*: 8+ Years

Certifications Needed: No